Utility/Energy Billing Specialist

***This is a W2 opportunity.

Role: Business Development Specialist (Utility Billing)

W2 Contract: 12 Months

Location: Fully Remote

Overview:

Join a leading energy and customer success team as a Business Development Specialist (Utility Bill Management). In this role, you will support a sophisticated utility bill management platform that handles the ingestion and payment of customer invoices. You will serve as a critical link between operations, customer success, and third-party payment providers to ensure financial accuracy and client satisfaction.

Key Responsibilities:

• Analyze payment data and Excel files to ensure accurate processing of customer utility invoices.
• Manage the relationship and workflow with third-party bill-pay providers (e.g., PayClearly).
• Identify payment discrepancies and escalate issues to internal functional groups or external vendors.
• Communicate directly with customers regarding funding and invoice status when necessary.
• Coordinate with the Bill Pay, Operations, and Customer Success teams to ensure seamless service delivery.

Required Qualifications:

• Minimum of a Bachelor s degree.
• 3 to 5 years of professional experience.
• Strong analytical skills with high proficiency in Microsoft Excel and other Microsoft applications.
• Professional written and oral communication skills for customer-facing and internal interactions.

Preferred Qualifications:

• Previous experience with PayClearly or similar third-party bill management systems.
• Background in the Utility or Energy industry.
• Experience working as a Billing Analyst or in a Customer Success/Operations hybrid role.