Teller Manager I - Cross City

JOB SUMMARY:

This position processes customer transactions for a variety of routine to more complex financial transactions including but not limited to check cashing, account withdrawals and deposits.  Responsible to balance cash drawers and coordinate teller line activity to ensure policy and procedure adherence.  Assist customers with product line information and provide a quality customer experience.  Identifies and refers sales opportunities to appropriate bank personnel to meet individual and department goals in order to support the organization’s goals & values. Consistently gains the confidence and trust of others through honesty, integrity, and authenticity.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Relationship Building

• Exhibit consistent relationship building including, but not limited to:

• Prepare for various customer interactions
• Build rapport

• Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
• Match customer needs to Seacoast Bank products and services

• Confidently and proficiently explain Seacoast Bank products and services to customers
• Proven ability to create and enhance relationships based on customer needs
• Ask for referrals from new and existing customers
• Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
• Respond promptly to customer needs and requests for service.  
• Quickly seek out appropriate people in more complex financial matters.
• Able to balance business needs with customer requests while managing potential risk to bank.
• Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
• Participate in community, charitable or civic events.
• Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.

• Display intermediate knowledge of consumer deposit and lending products and processes.
• Exhibit high proficiency in outbound calling process.
• Be highly proficient in identifying referral opportunities with internal business partners.
• Deliver presentations regarding banking products/services through networking events.
• Be highly proficient and help lead Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
• Demonstrate advanced knowledge of small business deposit products and processes including account maintenance.

Operational Functions

• Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures. 
• Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements to protect associates, clients, and bank assets. Assists in remediating audit / scorecard / QC deficiencies.
• Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues to the next level of authority as needed.
• Balance cash drawer daily and monitors own work for accuracy.
• Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.
• Adhere to Seacoast Bank’s Code of Conduct.
• Follow all safety and security procedures.
• Manage day to day operations of the branch (including vault and ATM responsibilities).
• Manage and updates documents for all audit and compliance requirements.
• May support Branch leadership in operational functions in Branch leadership absence.
• May be asked to provide feedback to Branch Leadership regarding coaching and development opportunities within the branch.

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent required.
• Minimum of 2 years cash handling experience required.
• Minimum of 12 months previous experience in financial services experience required.
• Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• Able to work independently and exercise a high degree of initiative.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

 

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not intended to be an exhaustive list of responsibilities, duties and skills.  Because these statements are general, the job description is used for a variety of purposes including:  job evaluations; performance appraisals; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry, while observing both the spirit and letter of all government regulations, laws and bank policies and procedures.