Sr. Manager, Global Sourcing Professional Services

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Drive best value supplier selection to achieve year over year savings on over $600M spend
• Practice tenured experience in category management and sourcing in areas: HR, Finance, Tax, Contingent Workforce, Sales, GTM, Benefits, Workplace Services, Facilities, Real Estate, Security
• Ensure sourcing serves as a critical enabler and value add to the business, while also governing spend and reducing contractual risk for our business stakeholders in operations
• Manage, advise, and engage in the sourcing and contracting processes including evaluating, negotiating, and entering into contracts and renewing relationships with suppliers of goods and services. 
• Identify, evaluate and implement sourcing industry trends to advance company strategic sourcing excellence
• Strengthen partnerships with business functions across the company to provide valuable consultation. 
• Ensure key business partners understand the strategic and tactical direction for sourcing efforts allowing for integration with company and department strategies
• Develop a strong strategic advisor/partner relationship with the legal function to ensure best in class contracting practices are in place globally

Qualifications

To be successful in this role you have:

• Be a candidate who comes equipped to build and maintain a world class team of both employees and service partners
• 10+ years’ experience in the strategic and operational aspects of sourcing and procurement in a high growth, dynamic environment
• Demonstrated experience working in the Professional Services category. Experience in the sub-categories of IT Services, Contingent Workforce, Consulting, Employee Benefits, Workplace Services, Finance, Tax, Sales, GTM, Facilities, Real Estate, Security, etc.
• Have exceptional negotiation skills and the ability to cultivate and maintain strong internal and external relationships at all levels
• Have deep knowledge of contract development legal issues, strong project management skills and a strong customer service focus
• Have demonstrated success in developing and implementing strategy, governance and structure in a rapidly changing environment
• Willingness to adapt to new ways of working and problem solving to meet changes in demand
• Exhibit strong analytical, conceptual thinking, strategic planning and execution skills
• Be a proven creative thinker with a problem-solving approach
• Have an excellent track record of establishing relationships, influencing and negotiating competing priorities among business partners
• Have a proven ability to deliver concise and simple written and verbal communications to cross functional stakeholders and executives
• Have an excellent grasp of business-oriented financial concepts, financial analysis, budget formulation, and business case development
• Hold one or more relevant industry designations – CPP, CPPM or equivalent
• MBA degree is preferred

For positions in this location, we offer a base pay of $139,900 - $244,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.