Key skills
CommunicationSales
About this role
JOB OVERVIEW:
Drive hotel van or designated vehicles to and from guest destinations and transport luggage to and from
guest rooms in a prompt and safe manner.
DUTIES AND RESPONSIBILITIES:
• Respond to all guest requests for shuttle service in a prompt and courteous manner; assist
guests with luggage while boarding and off loading the vehicle.
• Operate vehicle in accordance with state laws; observe all airport rules pertaining to shuttle
vehicles.
• Assist incoming and outgoing guests with transporting luggage to and from guest rooms.
May secure, tag, and store luggage at guest’s request.
• Explain and promote hotel facilities, outlets, and services to guest, and provide information
to guests regarding local attractions and activities.
• Perform daily inspection of vehicles; takes necessary action to correct deficiencies or unsafe
conditions; keep vehicle clean and neat at all times.
• Respond appropriately to guest complaints. Inform supervisor of major problems,
complaints, disturbances or dissatisfied guests.
The hourly rate for this position is $15.
QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent, plus some guest service experience or driving experience
preferred. Must speak fluent English. Other languages preferred. Valid driver’s license required.
This job requires ability to perform the following:
• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects, products and computer equipment
• Bending, stooping, kneeling
Other:
• Communication skills are utilized a significant amount of time when interacting with clients,
guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• May be required to work nights, weekends, and/or holidays.
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.