Patient Registration | Robinwood Lab | Full Time

Patient Registration - Full Time
Full Time Day Shift | Monday through Friday 6am to 2:30pm and every other Saturday
80 Hours Bi-Weekly

At Meritus Health, we believe that every patient deserves compassionate, high-quality care from the moment they walk through our doors. As a Patient Registration Representative, you will be the first point of contact in delivering that promise. This role is essential in ensuring a smooth and accurate registration process that supports both the clinical and financial health of our organization.

Guided by our mission to improve the health of our community, and grounded in values of compassion, excellence, integrity, and collaboration, you will help create a welcoming and efficient experience for patients and families. Your attention to detail, empathy, and professionalism will set the tone for the care journey ahead.

Key Responsibilities:

• Greet and receive patients into the healthcare system with warmth and professionalism
• Conduct timely and accurate interviews to obtain comprehensive registration data
• Manage the registration process to support the financial viability of Meritus Health
• Communicate with physician offices to obtain necessary clinical information
• Collaborate with hospital departments using the electronic health record (EHR) system
• Ensure compliance with all state and federal regulations during patient admissions
• Initiate and coordinate information for prompt and efficient registration
• Maintain working knowledge of revenue cycle operations, third-party reimbursement, and medical terminology
• Uphold Meritus Health’s commitment to compassionate care and service excellence in every interaction

Minimum Qualifications:

Education

• High school diploma or GED required
• College coursework in accounting or business-related fields preferred

Experience

• Minimum of three years of customer service experience required
• Three years of recent experience in physician/hospital scheduling, registration, or business office environment preferred

Licensure/Certification

• Not applicable

Knowledge, Skills, and Abilities

• Proficiency in admissions, registration, and insurance verification
• Strong oral and written communication skills
• Familiarity with office equipment and computer systems
• General understanding of hospital payment plans and healthcare insurance payers
• Basic knowledge of medical terminology
• Strong negotiation and interpersonal skills
• Knowledge of time-of-service collection procedures preferred
• Excellent customer service and telephone etiquette
• Ability to use tact and diplomacy in interactions
• Attention to detail and analytical thinking to determine required registration data
• Ability to multitask and work under pressure with minimal supervision
• Capacity to comprehend and apply policies and procedures
• Flexibility to adapt to a dynamic and evolving work environment

 

Caring for Our Team 
We are committed to supporting the well-being and professional development of our team members through a comprehensive benefits package, which includes: 

• Health, Dental, and Vision Insurance
  Coverage begins on the first of the month following your hire date.
• Life Insurance & Disability Coverage
  Includes company-paid life insurance, as well as short- and long-term disability benefits to provide peace of mind.
• Paid Time Off (PTO)
  A generous PTO program designed to help you recharge and maintain a healthy work-life balance.
• 401(k) Retirement Plan
  Benefit from a robust company match to support your long-term financial goals.
• Education Assistance & Tuition Reimbursement
  Support for your continued learning and career growth.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  Options to save pre-tax dollars for eligible healthcare and dependent care expenses.
• Shift Differential Pay
  Team members working evening, night, or weekend shifts may be eligible for additional pay.

Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.