AI Product Manager I

HSI is focused on delivering intelligent, context-aware product experiences powered by AI solutions. The AI Product Manager will own the strategy and execution of customer-facing AI solutions, working closely with engineering and data teams to design and deliver AI-powered features.

Responsibilities:

• Define and own the roadmap for a virtual assistant driven application interface, including conversational experiences, agent capabilities, and workflow automation
• Lead the evolution of HSI's MCP, including context management, memory, orchestration, and service integrations
• Translate company strategy and customer needs into differentiated AI-driven product capabilities
• Partner with engineering and data teams to design AI-powered features leveraging LLMs, RAG, and agent-based systems
• Define product requirements including system behavior, prompts, guardrails, and evaluation criteria
• Drive execution through agile development cycles, maintaining a well-prioritized backlog of features and experiments
• Establish and monitor key AI performance metrics (e.g., accuracy, task success, latency, cost, hallucination rates)
• Lead experimentation efforts to improve model outputs, workflows, and user experience
• Partner with data teams to define feedback loops, data requirements, and opportunities for fine-tuning or optimization
• Leverage AI tools to accelerate core PM workflows, including requirements documentation, backlog refinement, and internal communications
• Rapidly prototype product concepts—especially conversational flows and AI interactions—to validate ideas early
• Use AI to synthesize customer feedback, support data, and usage patterns into actionable insights
• Continuously evaluate and adopt new AI tools to improve product development speed and decision-making
• Conduct user research and analyze customer workflows to identify high-impact AI opportunities
• Partner closely with engineering, UX, data science, and go-to-market teams to deliver cohesive solutions
• Serve as an internal advocate and subject matter expert for AI-driven product capabilities

Requirements:

• Bachelor's degree in a related field; technical disciplines preferred
• 3-6+ years of product management experience in SaaS or platform products
• Experience building or managing AI/ML-powered products
• Strong understanding of LLMs, prompt design, RAG, and AI agent workflows
• Familiarity with modern AI ecosystems (e.g., OpenAI, Anthropic, vector databases, orchestration frameworks)
• Experience defining and improving AI system performance through metrics and evaluation
• Hands-on experience using AI tools (e.g., ChatGPT, Claude, Copilot) to: Generate and refine product requirements, Prototype product experiences and workflows, Analyze customer feedback and product data
• Strong analytical and data-driven decision-making capabilities
• Ability to translate complex technical concepts into clear, actionable product direction
• Excellent communication and cross-functional leadership skills
• Experience building conversational interfaces or virtual assistants
• Familiarity with human-in-the-loop systems, AI safety, or guardrails
• Experience with Agile development methodologies