Fraud Solutions Product Management - Sr. Director

FICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions. The Sr. Director of Fraud Solutions Product Management will serve as a critical technical bridge between EFS and Falcon fraud solutions, focusing on translating customer technical requirements into actionable product capabilities and enabling various teams through comprehensive technical education and product handovers.

Responsibilities:

• Develop and maintain comprehensive implementation guides, integration documentation, and technical best practices for EFS
• Document optimal configuration approaches including transformation IP, Falcon score routing, and solution architecture patterns
• Oversee EFS defect management processes including issue tracking, resolution coordination, and security vulnerabilities across MLC and Platform Foundation teams
• Define platform configuration requirements for client integrations, APIs, user administration, organizational structures, role management, and customization capabilities
• Manage out-of-the-box EFS assets including legacy-to-current version transformations and ADE configurations
• Maintain EFS data model and business terms libraries in coordination with AiiD consortium specifications
• Oversee demonstration environments and deliver end-to-end product demonstrations
• Serve as primary technical contact for PS implementation support, providing configuration guidance and conducting product handover sessions for each release
• Coordinate Falcon third-party license management and capacity planning with PS teams
• Enable sales opportunities by supporting RFPs, RFIs, POCs, and solution architecture requests
• Define POC strategies, manage environment provisioning, and provide technical expertise throughout the sales cycle

Requirements:

• 10+ years of enterprise software product management experience, with strong expertise in retail bank fraud management strategy and/or fraud operations
• Deep knowledge of financial services fraud prevention and detection, including fraud risk policy, industry best practices, and fraud management technology frameworks
• Strong familiarity with current best practices, have senior-level industry contacts, and have insight into both the fraud risk policy objectives of retail banks as well as the technology framework for fraud management tools
• Experience with payment card fraud systems is a plus, as is mobile-banking, online banking, brokerage, payments, and other retail/consumer banking product lines
• Experience with merchant fraud prevention is a strong plus and a key differentiator for this role
• Demonstrated ability to think strategically about product and business issues while managing and implementing tactical product plans
• Proven background and practical experience in developing, managing and delivering software projects, including the ability to create MRDs and PRDs, perform competitive analysis, feature/function prioritization and assessment
• Demonstrates a strong level of technical acumen in software technologies, specifically must be able to understand and translate technical requirements from non-technical to technical audiences effectively to drive product delivery
• Strong experience with pricing, contracts, product roadmap development and delivery; understanding business terms of deals and negotiating, understanding margin and costs for solutions when constructing a deal
• Relationship-driven, the ideal candidate will demonstrate experience forming strong relationships with both sales and clients and leveraging those relationships to drive product strategy forward
• Willingness and ability to initiate and drive activities and to work collaboratively
• Ability to assess and respond pragmatically to business and technology trends and prioritize competing initiatives
• Excellent interpersonal, written and oral communication skills
• Experience presenting to diverse audiences including corporate executives, sales, marketing, engineering, operations, customers and business partners
• Experience with Agile development processes and Jira is a plus
• Bachelor's degree, MBA preferred
• Experience with payment card fraud systems is a plus
• Experience with mobile-banking, online banking, brokerage, payments, and other retail/consumer banking product lines
• MBA preferred