SALESFORCE PROJECT MANAGER

VBeyond Corporation is seeking an experienced Senior Salesforce Project Manager to lead complex Salesforce implementations and transformation programs for Manufacturing and Automotive enterprises. The role involves overseeing end-to-end program delivery across multiple Salesforce clouds while ensuring alignment with business outcomes, timelines, quality, risk, and budget.

Responsibilities:

• Lead large-scale Salesforce implementation programs (single or multi-org) from inception through stabilization
• Manage multi-cloud Salesforce engagements including Sales Cloud, Service Cloud, Experience Cloud, CPQ, Field Service, Manufacturing Cloud, and Data Cloud
• Govern delivery across cross-functional teams (Salesforce architects, developers, BAs, QA, integration, data, and change management)
• Own project planning, execution, monitoring, and control using Agile, SAFe, or hybrid delivery models
• Lead Salesforce programs covering: Dealer / Distributor network enablement, Aftermarket service operations (case management, service contracts, entitlements), Warranty & claims management, Assets / Installed base & serial number tracking, Parts ordering, returns, and service logistics, Fleet, B2B, and multi-site account hierarchies
• Ensure Salesforce solutions align with OEM, Tier 1 supplier, and distributor operating models
• Act as the primary point of contact for client leadership, business sponsors, IT heads, and Salesforce COEs
• Drive executive steering committees, QBRs, RAID discussions, and milestone reviews
• Manage expectations across global stakeholders, resolving conflicts related to scope, priority, funding, and timelines
• Establish strong delivery governance including: Scope management and change control, Risk and dependency tracking, Quality gates and phase exits
• Proactively identify risks related to integrations (ERP, CLM, third-party, and in-house applications), data migration, security, and performance
• Ensure compliance with enterprise standards, data governance, and regulatory requirements
• Own project financials including: Budget planning and tracking, Forecasting, revenue recognition, and margin management, Vendor and SI partner coordination
• Support presales activities including: Program estimates, Delivery approach, Program roadmap and resourcing plans
• Lead Agile delivery at scale including: PI planning, sprint governance, and backlog prioritization, Release planning across multiple workstreams
• Ensure effective UAT, cutover, go-live, and hypercare management
• Drive adoption KPIs, release readiness, and post go-live stabilization

Requirements:

• Proven experience leading end-to-end Salesforce programs for Manufacturing or Automotive clients
• 15+ years of IT experience with at least 4+ years in Salesforce project management
• Strong knowledge of Salesforce platform capabilities, limitations, and implementation best practices
• Hands-on experience managing ERP integrations (SAP, JD Edwards, Oracle) with Salesforce
• Deep understanding of dealer/distributor landscapes, service models, and asset-centric business processes
• Excellent leadership, communication, and executive presentation skills
• Strong command over Agile / SAFe program delivery models
• Experience with Salesforce Sales Cloud, Service Cloud, Field Service, or Dealer/Partner portals
• Experience managing global rollouts, multi-language, and multi-currency Salesforce orgs
• Knowledge of MuleSoft or enterprise integration patterns
• Prior experience managing CRM transformation or consolidation programs