Principal Product Operations Manager

Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces. The Principal Product Operations Manager will serve as the connective tissue between customers, product teams, and engineering, owning and evolving the product operations function to ensure high-quality product delivery across their e-commerce and ad tech product portfolio.

Responsibilities:

• Own and evolve the product operations strategy and roadmap, aligning operational investments with product and business priorities
• Own and continuously improve the end-to-end product delivery process, with accountability for delivery predictability, quality, and cycle time across teams
• Design and implement scalable operating models, intake frameworks, and prioritization processes that support a multi-team product organization
• Identify systemic inefficiencies and drive cross-functional initiatives to improve operational performance at the organizational level
• Serve as the primary bridge between customer-facing teams and product/engineering, leading the translation of complex business needs and customer feedback into clear, structured, and prioritized product requirements
• Lead discovery sessions, workshops, and stakeholder interviews to surface both functional and non-functional requirements
• Define and enforce standards for requirements quality, acceptance criteria, and success metrics across teams
• Ensure alignment between customer needs, product strategy, and delivery execution
• Own visibility into product delivery health, proactively identifying risks, dependencies, and trade-offs across teams
• Drive accountability for delivery outcomes, including velocity, quality, predictability, and alignment to product and business goals
• Lead cross-team coordination for high-impact and ambiguous initiatives, ensuring alignment and successful execution
• Partner with product leadership to translate operational insights into roadmap and prioritization decisions
• Partner closely with engineering and architecture teams to influence technical decisions, surfacing trade-offs, dependencies, and scalability considerations
• Act as a bridge between technical and non-technical stakeholders, ensuring clarity and alignment across system design, API integrations, and data infrastructure
• Review and validate technical approaches and documentation, ensuring alignment with product requirements and long-term scalability
• Define and own product operations metrics, dashboards, and reporting frameworks to measure delivery performance and product outcomes
• Use data to identify trends, diagnose systemic issues, and drive continuous improvement initiatives across teams
• Establish and scale operational playbooks, governance models, and escalation frameworks
• Ensure alignment between delivery execution and customer experience, product performance, and business impact
• Champion and evolve agile best practices across a multi-team product organization, driving consistency, maturity, and continuous improvement
• Coach teams on effective planning, backlog management, and execution strategies to improve throughput and delivery quality
• Lead initiatives to reduce cycle time, improve predictability, and minimize defects across teams

Requirements:

• 6+ years of experience in product operations, technical program management, or related roles within a technology-driven product organization
• Proven track record of owning and scaling product operations processes across multiple teams or product areas
• Deep experience in e-commerce and ad tech environments
• Strong technical fluency — comfortable influencing discussions involving APIs, data models, system design, and platform architecture
• Demonstrated ability to translate complex, ambiguous problems into structured frameworks and scalable solutions
• Expertise in agile methodologies (Scrum, Kanban, SAFe) and associated tooling (Jira, Confluence, Linear, etc.)
• Strong analytical and systems-thinking mindset, with experience defining and using metrics to drive decision-making
• Exceptional communication and stakeholder management skills, with the ability to influence without authority at all levels of the organization