Senior Product Manager, IT

Marsh McLennan Agency is a leading provider of business insurance and employee benefits solutions. They are seeking a Senior Product Manager, IT to drive the strategy and delivery of core IT products and platforms, ensuring alignment with business goals and successful implementation across the organization.

Responsibilities:

• Define and own product vision, strategy and multi-year roadmap for assigned IT platforms (e.g., identity & access management, digital workplace, enterprise integrations, data platforms, security tooling, cloud platform services)
• Translate business needs and technical constraints into clear product requirements, user stories and prioritized backlogs
• Lead product planning and prioritization using data, stakeholder inputs and business value to ensure alignment with organizational goals
• Partner with engineering, architecture, security, operations, vendor partners and business SMEs to deliver high-quality releases on time and on budget
• Act as product owner in Agile delivery teams: clarify scope, accept deliverables, manage sprint priorities and remove blockers
• Drive product adoption and change management through stakeholder engagement, communications, training plans and measurement
• Define and monitor product success metrics (KPIs), use analytics to inform decisions, and report product performance to leadership
• Manage vendor relationships and third-party product lifecycle where applicable, including requirements, RFPs, contract alignment and performance reviews
• Ensure product designs meet security, compliance, privacy and accessibility standards and contribute to risk mitigation activities
• Mentor and coach junior product managers and contribute to product management best practices and governance across IT

Requirements:

• Bachelor's degree in Computer Science, Information Systems, Business, or related field (or equivalent experience)
• 5+ years of product management experience in IT or technology environments, with demonstrated ownership of enterprise IT products or platforms
• Proven track record delivering complex, multi-stakeholder IT initiatives from discovery through production
• Strong understanding of software development lifecycle, Agile methodologies and modern cloud-native architectures
• Experience working with technical teams (engineering, architecture, security) and translating technical concepts for business stakeholders
• Excellent communication, stakeholder management and interpersonal skills
• Data-driven decision-making skills; experience defining and tracking KPIs and using analytics to inform prioritization
• Advanced degree (MBA, MS) or relevant certifications (CSPO, PMP, Pragmatic Institute, SAFe/Product Owner)
• Experience with identity/access management, cloud platforms (AWS/Azure/GCP), integration platforms, ITSM, or enterprise data platforms
• Familiarity with security and compliance frameworks (SOC2, ISO27001, GDPR)
• Prior experience in a regulated industry or large global organization