Licensed Customer Service Agent, Multi-Carrier or Brokerage Experience

Kin Insurance is a remote-first company focused on making life simpler and more affordable for homeowners. They are seeking a Licensed Customer Service Agent to support policyholders across multiple carriers by resolving service needs and delivering high-quality insurance experiences.

Responsibilities:

• Serve as the primary point of contact for policyholders, resolving questions related to policies, billing, cancellations, and coverage
• Manage inbound and outbound customer communications across phone, email, and other channels
• Process policy updates, endorsements, and changes across multiple carrier systems
• Coordinate with third-party lenders, mortgage companies, and partners to fulfill customer and policy requirements
• Request and track required documentation to ensure policies remain active and compliant
• Handle escalated customer concerns with professionalism, empathy, and strong problem-solving skills
• Support non-licensed team members and sales agents with complex service requests
• Identify opportunities to improve workflows, and contribute to updates in forms, policies, procedures, and training materials
• Maintain accurate records and ensure all service interactions meet compliance and quality standards

Requirements:

• Active Personal Lines or Property & Casualty insurance license
• 1+ year of experience in a brokerage or insurance agency environment, including call center experience
• Experience servicing insurance policies, including endorsements, billing inquiries, and cancellations
• Ability to navigate multiple carrier systems and tools such as EZLynx, G-Suite, Slack, and Zoom
• Strong verbal and written communication skills, with the ability to de-escalate and support customers in distress
• High attention to detail and ability to manage multiple tasks, follow-ups, and deadlines simultaneously
• Strong organizational skills and ability to work independently in a remote environment
• Bilingual Spanish proficiency