Project and Program Management - Program Manager Non Tech 3

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking a Non-Technical Program Manager to support high-visibility initiatives aimed at improving customer and field readiness across the full customer lifecycle. This role involves managing program execution, coordinating cross-functional activities, and ensuring effective communication among stakeholders.

Responsibilities:

• Own integrated workback plans across readiness, validation, communications, and launch milestones
• Lead operating cadences (daily/weekly stand‑ups, readiness checkpoints, review forums)
• Track dependencies, risks, and blockers; proactively surface tradeoffs and recommendations
• Plan and execute UAT programs end‑to‑end
• Define validation phases and manage ring‑based deployments (e.g., UAT, Ring 0, Ring 1, Ring 2)
• Coordinate participant onboarding, access, instructions, and logistics
• Capture feedback in structured, actionable formats (loops, readouts, recordings, artifacts)
• Manage phased rollouts with clearly defined entry and exit criteria
• Coordinate office hours, follow‑ups, and iteration cycles
• Maintain centralized tracking of issues, feedback, and resolution status
• Partner closely with engineering teams to align expectations, timelines, and feedback loops
• Translate field and user feedback into prioritized, actionable inputs
• Help sustain an engaged pilot or validation community
• Coordinate readiness activities including drills, training assets, communications, and launch preparation
• Manage readiness logistics (publication workflows, compliance sign‑offs, learning system handoffs)
• Ensure deliverables are complete, clear, and publish‑ready for target audiences
• Act as connective tissue across program leadership, CX, learning partners, vendors, and engineering
• Maintain shared artifacts and tools (Planner, SharePoint, Teams, Loop) with clear ownership and status
• Align messaging, timelines, and execution across parallel initiatives

Requirements:

• 5–7 years of program or project management experience
• Proven ability to operate effectively in fast‑paced, ambiguous environments
• Experience managing UAT, pilots, or phased rollouts
• Strong cross‑functional leadership skills without direct authority
• Excellent written and verbal communication skills
• Strong organizational skills, attention to detail, and ability to manage multiple workstreams independently
• Advanced PowerPoint creation and presentation experience
• PMI or PMP certification preferred
• Ring‑based or experimental rollout models
• Engineering‑adjacent program management (without being a technical PM)
• Readiness, enablement, or customer experience programs
• Experience using Microsoft collaboration tools (Teams, Planner, SharePoint, Loop)