Solutions Engineer

Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. As a Managed Services Solution Engineer, you will design compelling IT solutions for mid-market clients and craft high-quality proposals while working closely with various stakeholders.

Responsibilities:

• Lead the end-to-end solution engineering and proposal lifecycle for mid-market opportunities: discovery, requirements gathering, solution architecture, cost modelling, implementation roadmap and proposal document creation
• Collaborate with sales account executives, partner/alliances teams and delivery leads to understand client business challenges, define value propositions, and align solutions accordingly
• Own and refine the services solution catalog for the mid-market: managed IT, cloud services, security & compliance, infrastructure, business applications, migrations, integrations, etc. (consistent with our managed service offering)
• Develop reusable templates, architectures, reference designs, cost calculators, proposal frameworks and documentation libraries to drive efficiency, quality and consistency
• Maintain deep understanding of vendor ecosystems, technology trends, competitive landscape and mid-market buyer priorities. Translate that into differentiated solutions
• Present solution proposals and architectures to senior client stakeholders and internal executives; articulate value, manage objections, adjust design to meet constraints
• Monitor win/loss data, feedback from clients and delivery teams to iterate on solutions and improve proposal success rates
• Collaborate with services delivery to ensure the hand-off from sales to implementation is smooth and ensures solutions proposed are practical, scalable and deliverable
• Drive innovation in how we package services (offerings, pricing, delivery models) for the mid-market to support growth and profitability

Requirements:

• 3+ years of experience as a Senior Engineer or Sales / Solutions Engineer for managed services solutions, with a focus on cloud, security, and other emerging technologies
• Industry experience delivering highly available, highly scalable managed IT solutions
• Experience creating high level estimates based on limited requirements
• Master at generating functional and technical Solution Design deliverables for both internal and external audiences
• Ability to travel throughout North America
• Business acumen: ability to build cost models, pricing proposals, ROI/value cases, articulate business benefit of technology
• Leadership mindset: experience building and leading a technical team, fostering collaboration, accountability, and high performance
• Comfortable working in a fast-moving services environment; able to handle multiple simultaneous opportunities and priorities
• Experience with managed services business models, service-catalog design, recurring revenue models
• Familiarity with mid-market ERP/CRM/cloud solution vendors and the challenges of companies in the 50-500 employee range
• Excellent interpersonal and relationship-building skills; able to collaborate with sales, delivery, vendor partners, and client stakeholders
• Strategic thinker with hands-on execution capability – able to roll up sleeves and lead design efforts when needed
• Metrics-driven: uses data (win rates, cost models, pipeline) to continuously improve the solution-engineering process
• Passion for staying current on technology and services trends, and for translating them into practical commercial advantage
• Industry certifications preferred, especially MSCSE, CCNE, CISSP