EverHealth - Customer Success Manager

EverCommerce is a leading service commerce platform on a mission to digitally transform the service economy with tailored SaaS solutions. The Customer Success Manager will establish best-in-class service delivery methodologies and ensure effective and efficient delivery of products to customers, focusing on customer growth and satisfaction.

Responsibilities:

• Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty
• Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience
• Monitor customer’s usage of product(s) and services helping grow monthly recurring revenue by driving adoption and identifying new upsell and cross-sell opportunities
• Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio
• Be an expert on the EverHealth Platforms maintaining a deep understanding of our technology and products
• Have general knowledge of our EverHealth portfolio of products and how they add values to our customers
• Understand customer needs and identify and share best product workflows that help them close process gaps and improve success metrics

Requirements:

• Bachelor's Degree preferred
• 2-4 years relevant service/relationship management experience
• Prior SaaS account management experience highly desired, healthcare industry experience is a plus
• Experience handling multiple tasks required
• A willingness to take initiative and solve problems
• An orientation toward constantly improving processes and management best practices
• A willingness to share with the team practices at your prior companies that helped create great customer experiences