Project Manager - Customer Experience

Blueprint is a technology solutions firm headquartered in Bellevue, Washington, focused on helping organizations unlock value through innovative technology. The Project Manager - Customer Experience will plan and coordinate cross-functional programs, ensuring alignment among stakeholders and driving measurable outcomes.

Responsibilities:

• Develop and manage comprehensive program plans that define scope, objectives, timelines, milestones, dependencies, risks, and success criteria across multiple initiatives
• Identify, assess, and communicate cross‑program dependencies, risks, and impacts; partner with stakeholders to develop mitigation strategies and recommendations
• Document and evaluate end‑to‑end workflows, operating models, or experiences to uncover gaps, inefficiencies, and business or customer risks
• Analyze qualitative and quantitative inputs—including feedback and performance data—to identify blockers, improvement opportunities, and operational friction
• Create executive‑ready materials such as presentations, briefs, and reports that synthesize complex information into clear narratives and actionable insights
• Facilitate cross‑functional working sessions, reviews, and decision forums to drive alignment, accountability, and follow‑up
• Partner with business, operations, and leadership teams to plan and execute program launches, improvements, and change initiatives
• Support the definition, tracking, and reporting of performance metrics, outcomes, and success measures
• Contribute to program and portfolio analysis, including cost‑benefit assessments, efficiency opportunities, and return‑on‑investment considerations
• Support portfolio‑level coordination, including timelines, milestones, resource planning, and financial tracking across multiple programs

Requirements:

• Bachelor's degree in business administration, operations, or a related field
• 5–7 years of experience in program management, operations, business planning, or a related discipline
• Demonstrated ability to manage multiple workstreams and priorities in a fast‑paced, cross‑functional environment
• Strong verbal and written communication skills, including experience producing clear, concise, executive‑level documentation and presentations
• Strong analytical and critical‑thinking skills, with the ability to assess tradeoffs, identify risks, and recommend solutions
• Proven facilitation and stakeholder management experience, with the ability to influence outcomes without direct authority
• Excellent organizational and time‑management skills with strong attention to detail
• Proficiency with standard business and collaboration tools, including PowerPoint, Word, Excel, Teams, and similar platforms
• PMI or PMP certification
• Experience supporting portfolio‑level program management or complex, multi‑initiative environments
• Experience documenting and improving operational workflows or business processes
• Exposure to change management, program launches, or large‑scale initiatives
• Experience supporting senior leadership with decision‑making materials, reporting, and program reviews