VP PRODUCT MANAGEMENT - FABRIC SOLUTIONS

Lumen Technologies is a trusted network for AI, transforming how businesses connect and scale in an AI-driven world. The Vice President of Fabric Solutions is responsible for defining and scaling Lumen’s Managed and Professional Services portfolio, focusing on service strategy, productization, and financial performance to drive profitable growth and exceptional customer outcomes.

Responsibilities:

• Own the Managed Network and Security Services portfolio strategy, vision, roadmap, and lifecycle management
• Define and evolve offerings across SASE, NaaS, and security services (e.g., MDR, XDR, ZTNA)
• Lead service productization, packaging, pricing, SLAs, and standardization to enable scalable delivery
• Drive Lumen’s “service wrapper” strategy, increasing the value and attach of services to core network offerings
• Own the business performance of the portfolio, revenue growth, margin expansion, and cost alignment
• Partner with Finance to develop pricing strategies, financial models, and investment cases
• Identify and execute opportunities to increase attach rates, customer lifetime value, and service adoption
• Define KPIs and performance metrics to track success and inform strategic decisions
• Partner closely with Operations to ensure services are deliverable, scalable, and aligned with cost and quality targets
• Collaborate with Sales to develop GTM strategies, enablement, and sales plays
• Work with Legal to standardize contracts, SLAs, and commercial frameworks
• Align with Engineering and Architecture to ensure technical feasibility and roadmap alignment
• Act as the central point of accountability for aligning all functions to deliver the portfolio successfully
• Define and enable GTM strategies, including segmentation, positioning, and solution bundling
• Support Sales in driving adoption of managed services through clear value propositions and repeatable sales motions
• Develop strategic partnerships with key vendors and ecosystem partners to enhance offerings
• Continuously evolve the portfolio to align with emerging enterprise needs, including multi-cloud, edge, and AI-driven workloads
• Drive adoption of automation, AI, and service intelligence to improve scalability and differentiation
• Identify gaps in the portfolio and lead development of new services to address market demand
• Ensure the portfolio reflects real customer needs through ongoing engagement with key clients and market feedback
• Partner with Customer Experience and Operations to improve service outcomes, satisfaction, and retention
• Represent Lumen externally as a thought leader in managed network and security services

Requirements:

• 15+ years of experience in Product Management, Managed Services, or related leadership roles within telecom, technology, or MSP environments
• Proven experience owning and scaling service portfolios with clear financial accountability
• Strong understanding of Managed Network and Security domains, including SD-WAN, SASE, NaaS, and enterprise security services
• Demonstrated success in productizing services (packaging, pricing, lifecycle management)
• Experience operating in a highly matrixed organization, driving alignment across Product, Sales, Operations, Legal, and Finance
• Strong commercial acumen with ability to connect product decisions to financial outcomes
• Executive presence with ability to influence senior stakeholders and drive cross-functional execution
• Analytical mindset with experience leveraging data and metrics to guide decisions
• MBA or CS degree a plus
• Experience in product design or engineering background a plus