Work at Home Customer Service Advisor (Kentucky residents)

Morley is a company dedicated to delivering extraordinary experiences, and they are seeking a Work at Home Customer Service Advisor. In this role, you will assist customers with their health insurance inquiries, providing support and solutions through various communication channels.

Responsibilities:

• Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiries
• Relay detailed information to customers, managers and clients
• Initiate status reports or service recovery letters to the inquirer
• Route inquiries when appropriate
• Educate new and existing customers and team members on relevant policies, procedures and specific benefits
• Document details of each interaction in the tracking system to maintain up to date and organized records
• Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude

Requirements:

• Excellent communication skills (spoken and written; so you can clearly convey detailed information)
• Able to analyze detailed information and draw reasonable conclusions (helps you resolve complex issues)
• Basic math skills (important for providing support surrounding payments)
• Empathy, listening, organizational, quick thinking, multitasking and time management skills
• Able to work in an ever-changing environment
• Computer skills including Microsoft Office
• High school diploma or equivalent
• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Typing speed of 30+ words per minute
• Available to work shifts within the center's hours of operation: Monday - Friday | 8 a.m. - 9 p.m. Eastern time / 7 a.m. - 8 p.m. Central time
• Possible Saturdays / Sundays from October through March (shifts are assigned based on schedule bid using performance metrics)
• Must be able to stick to the schedule reliably, as some queues are time sensitive
• Kentucky resident
• Secluded and distraction-free work environment
• Required internet setup: High-speed internet delivered through a wired provider (cable or fiber)
• Computer must be physically connected to your modem / router using an Ethernet cable
• Experience in medical claims reimbursements or medical billing
• Conversant in health insurance industry terminology
• Demonstrated knowledge of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing
• Knowledge of customer service techniques