Associate Distinguished Engineer - Salesforce Architect (Public Sector Solutions)

Nagarro is a Digital Product Engineering company that builds products, services, and experiences across all devices and digital mediums. They are seeking a Salesforce Architect for Public Sector Solutions, responsible for designing and delivering scalable Salesforce solutions for government organizations while ensuring compliance and security.

Responsibilities:

• Design end-to-end Salesforce architecture leveraging Salesforce Public Sector Solutions, Service Cloud, Experience Cloud, OmniStudio, and Flow
• Define scalable and secure application, data, and integration architectures aligned with public sector compliance standards
• Create reference architectures, solution blueprints, and technical design documents
• Ensure alignment with enterprise IT standards, digital transformation strategies, and cloud governance frameworks
• Architect solutions for: Case & Complaint Management, Licensing, Permits, and Inspections (LPI), Grants Management, Benefits & Eligibility Management, Citizen Services & Digital Portals
• Translate legislative, regulatory, and policy requirements into Salesforce capabilities
• Ensure accessibility (WCAG), data privacy, and audit-readiness across solutions
• Define Salesforce best practices, design patterns, and coding standards
• Lead configuration and customization using: OmniStudio (FlexCards, Integration Procedures, DataRaptors), Flows (Screen, Auto-launched, Scheduled), Apex, LWC, and SOQL where required
• Oversee Experience Cloud portals for citizens, partners, and internal users
• Drive platform optimization, performance tuning, and technical debt reduction
• Design security models including role hierarchy, sharing rules, permission sets, and data classification
• Ensure compliance with: FedRAMP (where applicable), SOC 2, GDPR / CCPA, State and Federal data protection regulations
• Implement audit logging, encryption, identity management, and secure authentication (SSO, MFA)
• Architect integrations with external systems such as: ERP and Financial Systems, Identity & Access Management systems, Legacy government platforms, Document Management and Payment Gateways
• Define API strategies (REST/SOAP, Platform Events, MuleSoft)
• Lead data migration, data quality, and master data management strategies
• Act as technical advisor to program managers, product owners, and government stakeholders
• Support estimation, solution planning, and risk mitigation
• Review and approve technical designs and code developed by implementation teams
• Provide architectural guidance across multiple projects and programs
• Mentor Salesforce developers and technical leads
• Conduct architecture reviews and design workshops
• Contribute to reusable assets, accelerators, and best practice repositories

Requirements:

• Salesforce Public Sector Solutions (mandatory)
• Service Cloud
• Experience Cloud
• OmniStudio (Vlocity)
• Apex
• LWC
• SOQL
• Flow & declarative automation
• Salesforce security model
• 5+ years working with Government / Public Sector clients
• Strong understanding of public sector processes, compliance, and governance
• Experience delivering citizen-facing and case-centric solutions
• REST/SOAP APIs
• Platform Events
• Middleware (MuleSoft preferred)
• Data modeling and large-scale data migrations
• Cloud architecture and enterprise integration patterns
• Strong stakeholder management and communication skills
• Ability to explain complex technical concepts to non-technical government audiences
• Strategic thinking with attention to compliance and risk
• Leadership mindset with hands-on delivery capability
• Salesforce Certified Technical Architect (CTA)
• Salesforce Public Sector Solutions Accredited Professional
• Salesforce Integration Architecture Designer
• Salesforce Data Architecture & Management Designer
• Salesforce Platform Developer II
• Experience with FedRAMP-authorized environments
• Exposure to Grants Management or Health & Human Services implementations
• Experience with Accessibility (WCAG 2.1) compliance
• Knowledge of Agile / SAFe delivery models