Key Responsibilities
FSL Configuration & Customization
- Configure and customize Field Service Lightning (FSL) features:
- Work Orders
- Service Appointments
- Service Resources
- Service Territories
- Implement scheduling policies and optimization rules
Development
- Develop custom solutions using:
- Apex classes, triggers
- Lightning Web Components (LWC)
- Aura Components
- Build reusable and scalable components
Scheduling & Dispatch
- Configure and enhance:
- FSL Scheduling Engine
- Dispatcher Console
- Implement logic for:
- Auto-assignment
- Route optimization
- Resource allocation
Integration
- Design and implement integrations using:
- REST / SOAP APIs
- Middleware tools (e.g., MuleSoft)
- Integrate Salesforce with ERP, billing, or external systems
Mobile Solutions
- Customize FSL Mobile App
- Ensure offline capability and data synchronization
Testing & Deployment
- Perform unit testing and support UAT
- Manage deployments using change sets / DevOps tools
Support & Maintenance
- Troubleshoot production issues
- Optimize performance and system scalability
Required Skills
Core Salesforce
- Apex, SOQL, SOSL
- Lightning Web Components (LWC)
- Flows / Process Builder
FSL Expertise
- Work Order & Service Appointment lifecycle
- Scheduling & Optimization
- Service Territories & Resource Management
Technical Skills
- REST/SOAP APIs
- Integration patterns
- Data modelling
Preferred Qualifications
- Salesforce Certifications:
- Field Service Consultant
- Platform Developer I / II
- Experience with Agile/Scrum
- Knowledge of mobile/offline architecture