Responsibilities:

Coordinate, monitor, and resolve all desktop support activities, including installations, upgrades, hardware, software, OS configuration, and troubleshooting.
Perform onsite analysis, migration, maintenance, and repair of desktops, laptops, servers, and network hardware (routers, switches), ensuring smooth transitions.
Maintain Windows 10/11 OS, along with network devices, printers, and related peripherals.
Support network hardware deployments, upgrades, and migrations.
Build, configure, and support desktops, laptops, and network equipment per customer specifications.
Ensure secure and efficient data transfer during migrations or upgrades.
Assist with ServiceNow requests and incident tickets, and document processes.
Troubleshoot hardware, software, and connectivity issues onsite.
Support remote troubleshooting and preventive maintenance, including Citrix environments.
Assist with asset recovery, decommissioning, and inventory management following standard procedures.
Support extended hours, outages, and emergency responses with attention to safety and compliance.
Maintain knowledge of Cisco VoIP, UPS configurations, and integration with network systems.
Provide high-quality customer service and effective communication with clients and team members.

Required Skills:

5+ years of experience as an IT Field Services Technician.
Proficient in installing, configuring, and maintaining IT and network hardware, including routers, switches, servers, and workstations.
Familiar with Windows 10/11, LAN/WAN, network troubleshooting, and Citrix environments.
Experience with network deployments, upgrades, migrations, and asset management.
Familiarity with ServiceNow is a plus.
Ability to lift up to 50 lbs., assist with hardware installation and movement.
Good oral, written, and interpersonal skills.
Willingness to travel within Louisiana as needed.
Ability to complete assessments and support extended hours and emergencies.
A+ Certification recommended.

Desktop Support Technician

Key skills