UX Writer

Help ensure clarity, consistency, and confidence across critical banking experiences.
Write and refine UX copy across converted online banking experiences (labels,
instructions, system messaging, confirmations, error states)
Collaborate closely with designers to integrate content in workflows
Adapt vendor provided language to improve clarity and reduce confusion
Apply voice and tone standards consistently across the converted experience
Support content audits and updates tied to platform and feature changes
Participate in reviews, usability testing, and iterative refinement
Help reduce user friction and support trust during the conversion
Skills & Experience:
Strong understanding of user centered content for transactional flows
Experience collaborating directly in design tools such as Figma
Ability to balance usability, brand voice, and compliance considerations
Excellent writing, editing, and cross functional communication skills
Experience writing for third party or white labeled platforms
Familiarity with the Q2 digital banking platform
Financial services, fintech, or regulated industry experience
Service design or end to end journey experience
Experience supporting platform migrations or conversions