Customer Experience Specialist

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Experience Specialist opportunity located at NDX Green in Heber Springs, AR. THIS IS NOT A REMOTE POSITION. 

The regular scheduled hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time opportunity featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holidays, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Act as liaison between accounts and laboratory technicians on questions regarding case design working times or other areas of concern.
• Perform dental procedures when so requested or required by laboratory upper management.
• Evaluate dental cases in laboratory when requested by laboratory accounts or necessitated by difficulties of case.
• Participate in continuing education courses or seminars provided by the laboratory if needed in either a presentation or support capacity.
• Work with technicians to critique or assist with design of cases for function and aesthetics.
• Assist doctors on treatment plans for implant or other type cases.
• Represent laboratory at trade shows, study groups, seminars or other functions as requested by management.
• Consult with accounts regarding procedures or materials they use in an attempt to improve the quality of their work and reduce repairs/remakes.
• Assist accounts on-site operatory with difficult cases or patients.
• Review case critic forms and discuss with accounts and appropriate lab personnel to eliminate problems.
• Call new accounts to identify preferences and establish an initial Lab/Dr. relationship
• All other duties as assigned. 

Skills and Abilities Required: 

• Must be able to read, write, speak and understand English
• Attention to detail and accuracy
• Customer service focused
• Technical Skills to handle doctor concerns/complaints
• Patience in dealing with potentially frustrating situations
• Excellent communication skills
• Dental procedures proficiency
• Proficient with various computer programs
• Ability to work well with technical laboratory staff 

Minimum Education and Experience Required: 

• Required: High school diploma or GED equivalent
• Technical skills in a variety of dental lab areas
• 3 years of dental experience
• Dental Terminology
• Customer service or sales experience preferred

Hazardous Materials or Equipment Used:

• Computer

Physical Requirements:

• Sitting for long periods of time