General Manager (IL)

Description

Bring Joy and Connection to Every Day at Smoky Springs by Barclay House

QSL Management is one of the fastest-growing senior living companies in the industry—and we’re just getting started. Our mission is to provide luxurious, resort style- homes where seniors can thrive in an environment centered around wellness, security, longevity, family, joy, and self-worth. 

We believe our team members deserve the same level of care and support we provide our residents. That’s why we foster a workplace where growth, purpose, and passion come together. If you lead with Excellence, Compassion, Respect, Leadership, Integrity, Safety, and Joy, you’ll feel right at home here. 

We are currently seeking a dedicated, servant hearted- General Manager to join our team at Smoky Springs by Barclay House This role is perfect for a driven hospitality or senior living leader who thrives in a fast paced environment and is passionate about delivering exceptional service, strong operational performance, and a warm, -resident centered- experience. 

Why You’ll Love Working With Us 

• Competitive pay 
• Excellent benefits package 
• Supportive, team-oriented- culture 
• A high impact- leadership role where your decisions shape community success 
• Opportunities to grow within a rapidly expanding organization 

Primary Responsibilities of the General Manager 

• Oversee daily community operations, including full profit and loss accountability 
• Lead recruiting, hiring, onboarding, development, scheduling, and performance management of team members 
• Execute sales and operational strategies in partnership with the Regional Vice President 
• Support and supervise the community’s sales efforts, including tours, sales calls, competitive analysis, and census building- activities 
• Ensure effective management of labor, occupancy, expenses, and community budgets 
• Maintain regulatory compliance and promote a safe, well-maintained- living and working environment 
• Foster strong relationships with residents, families, team members, community partners, and Support Center departments 
• Monitor building needs, preventative maintenance, and overall facility readiness 
• Conduct resident and staff meetings to ensure open, ongoing communication 
• Provide on call, overnight, and -role coverage- support as needed to ensure smooth community operations 

Requirements

 Requirements Education & Experience 

• Bachelor’s degree in business administration, healthcare administration, hospitality, or related field preferred 
• Two to four years of successful operations management experience, ideally in senior living, assisted living, long-term- care, hospitality, restaurant, or retail management 
• Proven ability to meet financial goals and drive operational excellence 
• Strong history of managing, developing, and coaching team members 
• Understanding of facilities management and preventative maintenance systems 
• Proficient with Microsoft Office Suite and comfortable with computer-based- systems 

Additional Requirements 

• Must meet the standards outlined in the company’s Motor Vehicle Policy 
• Valid driver’s license; position may involve driving a company or personal vehicle 
• Strong communication, leadership, and problem-solving- skills 
• A caring heart and genuine desire to serve seniors 

QSL Management is an Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. If you’re ready to bring leadership, strategy, and heart to a role where every day makes a meaningful difference, apply today. Your next opportunity awaits at Smoky Springs by Barclay House