Prospect Control Room Agent - BWI

General information

Job Title Prospect Control Room Agent - BWI Date Thursday, April 16, 2026 Entity Prospect International Airport Services State Maryland City Baltimore Base Pay Rate: $ 17.50 Full/Part Time Full Time Exempt or Non-Exempt Position Non-Exempt Shift A.M. shift, P.M. shift

Requirements and Description

With decades of experience and operations at more than 30 major airports—including Chicago, Dallas, Newark, and more—Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do—providing reliable, high-quality service to our airline partners and the traveling public every day.   We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
Job Summary: Responsible for dispatching personnel for conveyor line issues, managing work orders, maintaining operational communication, documenting system outages, updating databases, ensuring compliance with company regulations, and assisting with baggage handling system maintenance.
Benefits:

• Competitive pay with daily access to earned wages.
• Comprehensive Medical, Dental and Vision Insurance for full-time employees who work 30 hours per week. Benefits begin in the month following 60 days of service. Eligible dependents are spouse, children under age 26 years, disabled dependents of any age.
• Voluntary Additional Coverages through AFLAC: Short-term disability (STD), Accident, Critical Illness, and Hospital Indemnity.
• Exclusive Employee Discount and Perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active&Fit.
• Paid Time Off (PTO) – Location specific leave policy.
• Exclusive Travel Discounts:
• ID90 Discount Program – Industry-exclusive deals on hotels, car rentals, cruises, and more!
• Concur – Discounted cars and hotels
• Tuition Discount with Purdue Global.

Job Duties:  

• Dispatches personnel or technicians to problems that occur on the conveyor line and create work orders for the repairs that are to be made. 
• Work according to Company regulations and procedures, and instruction from Management. 
• May provide telephone reception for the Maintenance site. 
• Exercises initiative and judgment to see that issues requiring attention are referred to delegated authority or handled in a manner designed to minimize the effect to the conveyor line outages. 
• Create, modify, and update databases / spreadsheets associated with the administration of the Maintenance Site, and maintains filing and reports relating to the conveyor line operation. 
• Runs applicable reports for the customer when requested and/or scheduled. 
• Maintains operational communication with the customer when needed. 
• Documents the daily functions, outages and statistics of the conveyor system. 
• Maintains accurate flight table with the assistance of the customer. 
• Make any corrections on a temporary and/or permanent basis. 
• Assists in clearing Jams from the baggage handling system. 
• Establish and maintain a positive working relationship with co-workers, supervisors and the customer. 
• Completes all safety training as assigned by the Company. 
• Perform other related duties as assigned within the appropriate skill and experience capabilities expected for this position.Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.  

Qualifications:  

• High School diploma or GED.
• Must be at least 18 years of age.
• Possess a valid Driving License.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Physical requirements:  

• Must be able to constantly walk, stand, reach above shoulder, stoop, squat, kneel, reach, and grasp outwards; frequently sit and bend; and occasionally push, pull, lift up to 70lbs, move up to 70lbs, climb and crawl.

Working conditions:  

• Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
• Must be able and open to work in outside weather conditions which may include severe seasonal elements. 

"Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."