Banking Center Manager

Summary

A Banking Center Manager I is an expert educator that is responsible for the overall success of the assigned banking center and provides periodic management support for other banking centers. A Banking Center Manager I is responsible for a profitable banking center through sales and promotion of bank products to qualified clients, ethical oversight of bank operations, adherence to all procedures to minimize losses to the Company, creation of a positive environment that provides superior client experience and associate engagement, and a positive leadership of banking center associates in all aspects of banking center operations. A Banking Center Manager I is typically assigned to banking center with portfolio of less than 2000 demand deposit accounts.

Responsibilities

• Supervise banking center staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Will typically supervise up to five associates. Conduct regular meetings and provide frequent feedback to associates to develop them and provide a career path for all associates whose performance supports promotion.
• Deliver a Fast, Easy, and Personal client experience consistent with company's standards with each client and associate interaction.
• Measure and manage sales based on daily / monthly / quarterly / annual budgeted goals.
• Market bank products to target clients inside and outside the banking center by contacting potential clients, businesses, and community and civic organizations to promote goodwill and generate new business; explaining appropriate bank products to target audience; interviewing clients to obtain information and explain available financial services; taking loan applications, quoting rates and closing loans with clients; cross selling new products to current bank clients.
• Provide community education outreach to fulfill CRA commitments as directed by the Company.
• Be a digital expert in educating clients and associates in our digital banking platform. This includes, but is not limited to, online banking and bill pay/external transfers, mobile banking app to include text alerts and mobile deposits, usage of smart ATM/ITM's, usage of chat box, and all other self-service channels.
• Observe and coach through role play, mentoring, and motivating staff on a consistent basis through weekly O3 meetings and as needed for improvement of individual performance.
• Implement all banking center procedures and delegates the same, as necessary, to ensure profitable and secure business, including conducting regular audits of teller drawers and vault, completing daily imaging, reviewing and approving select transactions to limit bank's risk, ensuring accurate and timely completion of all logs, confirming operation of video cameras, and timely changing of locks and security access to limit unauthorized access to banking center and all computer programs.
• Ensure banking center premises constitute a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions; regular maintenance and cleaning of premises; adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for associates to conduct banking business.
• Ensure confidentiality of client and associate information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place and functioning properly, including locks, video cameras, computer access, and key access.
• Promote ethical environment by modeling integrity and requiring ethical behaviors of all associates.
• Ensures scheduling and timecard approvals are completed on a timely basis and by the required deadline.
• Perform banking transactions during busy times and/or when branch is understaffed, including assisting clients with all types of banking transactions and approving/declining transactions when manager-level review is required.
• Responsible for satisfactory outcome of audits/reviews by Compliance, Internal Audit, Deposit Operations, and other departments or regulatory bodies.
• Regular attendance required, working at the work site during regular business hours and/or assigned hours, which may include evenings, weekends, and holidays as required by the banking center.
• Protect all client and bank information confidentially and follow all company policies.
• Understand, communicate, and instill the Company's mission, vision, and values (Pillars of Success).
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Working at the worksite during regular business hours and/or assigned hours.
• Other specified duties as assigned.

Compensation & Benefits

The Banking Center Manager I position pays a minimum of $51,500. This position is eligible for additional incentive compensation monthly, based on achievement of established incentive goals.

Full‐time associates are eligible for our benefits package:

• Medical
• Dental
• Vision
• 401(k) plan
• Company paid life insurance
• Short and Long-term disability insurance
• Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.

Qualifications

Skills

• Proven track record of business development skills.
• Strong written and verbal communication skills.
• Basic math and counting skills.
• High emotional intelligence with proven ability to motivate and coach others.
• Must be able to multi-task and be comfortable with on-the-job training.
• Proficiency with common computer programs (i.e. Windows, MS Office, email, etc.)
• Thorough understanding of retail banking loan and deposit products.
• Ability to travel outside of the banking center within the local area, up to 20%, is required.
• Ability to be NMLS licensed and registered.

Education & Experience

• High School diploma, GED, or equivalent required; bachelor's degree preferred.
• 1+ years banking center experience; experience with DFC banks is preferred.
• 1+ years management/supervisory experience required.
• Sales or networking background experience required; sales and marketing aptitude preferred.

Physical Requirements

The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.