Inspector Housekeeping
Mississippi, United States of America
Full Time
6 days ago
Key skills
Problem Solving
About this role
Assists with the overall day-to-day operation of a diverse work force in the hotel. Creates a great time by ensuring that the highest level of guestroom cleanliness is achieved and maintained.
- Inspects guests’ rooms to ensure the highest cleaning standards are met.
- Provides counseling and supports team members in meeting their responsibilities and becoming part of the team.
- Ensures all team members follow hotel policies and procedures.
- Expedites and oversees special requests from the Front Desk.
- Attends management meetings.
- Develops teams and its members.
- Motivates employees to provide superior customer service to our guests.
- Monitors job performance daily.
- Meets the attendance guidelines of the job and adheres to departmental and company policies.
- Demonstrates Horseshoe’s Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact,
- Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.
- Previous housekeeping experience is required.
- Strong written and verbal skills are required.
- Excellent interpersonal, customer service, organizational, team building, and problem solving skills are required.
- Must demonstrate the ability to lead, guide, direct, develop and motivate people at all levels.
- Must possess strong people skills and ability to problem-solve through listening and responding to the needs of team members.
- Knowledge of Housekeeping operation is preferred.
- Knowledge of computers and typing skills are essential.
- Computer software knowledge to include Word and Excel is preferred.
- Must have a good understanding and working knowledge of chemical and cleaning supplies and techniques/equipment, including MSDS, OSHA guidelines would be beneficial.
- Must be able to converse, understand, read and write in English.
- Bilingual helpful (Spanish). Must be able to calmly handle stressful situations.
- Must be willing to work any day of the week. Must be able to get along well with co-workers and work as a team.
- Must be able to perform the physical job duties of line employees in emergency situations.
- Must be able to work independently and with co-workers.
- Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
- Must be able to speak distinctly and persuasively to others.
- Must be able to stoop, bend, push, pull, and carry up to 50 pounds.
- Must be able to maneuver in hotel, up and down stairs and reach above shoulder level.
- Must have good finger movement and rotating wrist motion.
- Must be able to tolerate cleaning chemicals, without developing an allergic reaction.
- Must be able to work in areas containing second hand smoke.
- Must be able to operate equipment, including vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop and broom.
- Caesars reserves the right to make changes to this job description whenever necessary.