Third Party Logistics Manager

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

Krispy Kreme’s Third Party Logistics Manager will be the key region-level leader overseeing outsourced logistic operations, with a primary focus on managing carrier relationships and performance. Reporting to the Director of US Logistics, the Third Party Logistics Manager will ensure the successful execution of Delivered Fresh (DF) operations by overseeing carrier compliance, service quality, and cost efficiency. This role will be responsible for performance monitoring and ensuring adherence to safety and regulatory standards. 

The Third Party Logistics Manager will collaborate with third-party logistic providers to drive operational excellence while serving as the key liaison between logistic partners and internal stakeholders, including Director of US Logistics, Shop District Managers, Shop General Managers, Area Sales Manager (or another Sales team designate). They will be accountable for maintaining service levels, optimizing transportation efficiency, and ensuring consistently high-quality delivery experience.

A successful Third Party Logistics Manager will demonstrate strong leadership, carrier management expertise, cost analysis capabilities, and a commitment to operational excellence. The role will perform all duties according to company policy, standards, and established procedures. A commitment to teamwork, a clean, professional appearance, enthusiasm, customer-focused behavior, and a high energy level are necessary.

A TASTE OF WHAT YOU WILL BE DOING:

3PL Performance & Daily Operations

• Managing daily 3PL execution, ensuring compliance with master route plans and service expectations.
• Ensure carriers utilize Korber for route compliance, inventory entries, and cut tracking.
• Validate 3PL billing accuracy, review invoices before approval for payment.
• Communicate service disruptions promptly.
• Manage local one-off order adjustments in Körber.
• Build strong relationships with 3PL managers to support service, cost, and quality.
• Hold carriers accountable for SLAs, shrink, route coverage, SOP compliance, and CPS standards.
• Ensure carriers properly use Körber for routing, inventory entries, and cut management.
• Verify route execution daily, including dispatch timing and inventory reconciliation.
• Train carriers on Power BI, Körber reporting, and SOPs.
• Confirm accurate 3PL billing aligned with compliance standards.

Systems, KPI Tracking & Data Review

• Act as SME for logistics systems, performance tracking, and compliance.
• Review daily route performance through Körber and analyze Power BI data for trends.

Audits, Reviews & Collaboration

• Conduct recurring performance reviews, training, and audits with 3PL partners.
• Audit sales/return and Körber activity reports to identify errors and compliance gaps.
• Lead routine calls with carriers, GMs, and DMs to review service, challenges, and KPIs.
• Communicate planogram updates, new items, customer changes, and market shifts.
• Coordinate logistics responses to unplanned events.

Service Issue Management & Operational Support

• Resolve 3PL service issues and develop contingency plans.
• Partner with operations leadership to address loadout, fill rate, and staging issues.
• Align production and routing plans for downed-shop sourcing.
• Provide enhanced ad-hoc support and issue tracking.
• Manage escalations and ensure corrective action plans.
• Liaison to operations leadership team for loadout, fill rates and staging issues. You will work directly with operations to help with mitigating obstacles.
• Review ad-hoc billing weekly to ensure proper GL coding
• Perform cost analyses and present recommendations to leadership as needed.
• Lead bimonthly business reviews with 3PL leadership to evaluate SLA performance, cost improvement initiatives, and operational progress.

DF Expansion, Routing Compliance & Optimization

• Assess carrier capabilities to support DF expansion and optimization.
• Review proposed routing for compliance with HOS requirements and customer delivery windows.
• Oversee CI tracking to ensure accurate documentation of savings on weekly invoices.
• Ensuring that initial expansion orders are in Korber and set up correctly based on proposed routing for day one execution.

Safety, Compliance & Driver Capacity

• Oversee carrier safety and regulatory compliances.
• Conduct bimonthly reviews of driver staffing, turnover, and DOT physical compliance.
• Review quarterly safety scores and improvement needs.

YOUR RECIPE FOR SUCCESS:

• 10+ years of experience in logistics, supply chain, or transportation management, preferably in food distribution or retail operations.
• Experience managing third-party logistics providers and overseeing carrier performance.
• Must be familiar with Power BI, Lytx cameras and freight management systems.
• 8+ years of P&L experience.
• 2-5 years of management experience in a multi-site distribution, retail, or QSR environment preferred.
• Strong leadership, communication, and organizational skills.
• Expertise in logistics operations, carrier management, and service performance tracking.
• Ability to develop contingency plans and drive process improvements.
• Proficiency in Excel and Power Point.
• Ability to develop contingency plans and drive process improvements.
• Ability to track and present data in QBR’s.
• Self-starter with the ability to prioritize tasks and manage time effectively across a large territory.
• Must have knowledge and understanding of DOT and safety regulations.
• Valid driver’s license
• High school or GED required; Post secondary education in supply chain, or logistics strongly preferred.

*The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

BENEFITS:

• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• Generous PTO Plan
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Learn more at  www.kkbenefits.com

WHY KRISPY KREME?

At Krispy Kreme, we focus on:

• Loving People:
• Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.
• Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
• Loving Communities:
• At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.
• In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.
• In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.
• Loving Planet:
• We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.
• We are working on reducing food waste through donation efforts, animal feed, and composting programs.

Krispy Kreme is an Equal Opportunity Employer:

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

About Krispy Kreme

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme.