Data Center Operator Technician

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: The Data Center Break/Fix Technician II is a mid-level technical role focused on diagnosing, troubleshooting, and resolving hardware-related issues in a mission-critical data center environment. As a frontline responder for server, storage, and network equipment failures, you'll work with vendor support teams and internal engineering to ensure timely resolution while maintaining structured cabling systems and following IT service management processes. 

Your day-to-day tasks will include:  

• Perform break/fix support for server, storage, and network equipment including diagnostics, part replacement, and full component swaps  

• Respond to incident tickets and service requests within defined SLA timeframes while documenting root cause analysis for hardware failures  

• Interface with OEM vendors (Dell, HPE, Cisco) for warranty support and part logistics coordination  

• Manage onsite inventory of spare parts and tools, tracking usage and reordering as needed while updating DCIM tools  

• Perform structured cabling installs and repairs for both fiber and copper connections  

• Follow data center change management processes for all break/fix interventions and document work in ticketing systems  

• Mentor and train Level I technicians while escalating complex issues to senior staff or engineering teams as necessary 

Required Qualifications:  

• High school diploma or equivalent with minimum 2-3 years of hands-on data center or IT hardware experience  

• Solid understanding of server, storage, and network hardware systems with troubleshooting capabilities  

• Experience with structured cabling installation and repair for both fiber and copper systems  

• Proficiency with diagnostic tools including BMC interfaces (iDRAC, iLO) and CLI tools for system recovery  

• Knowledge of IT service management processes including ticketing systems and change management protocols  

• Ability to work within SLA timeframes in high-pressure, mission-critical environments  

• Strong documentation skills and experience with asset tracking databases and maintenance logs 

Preferred Qualifications:  

• Associate degree in Information Technology, Electronics, or related technical field  

• Industry certifications such as CompTIA A+, Network+, or vendor-specific certifications  

• Experience with DCIM tools (Sunbird preferred) and site monitoring systems  

• Basic knowledge of root cause analysis and incident resolution reporting  

• Previous experience working with OEM vendor support processes and warranty logistics  

• Familiarity with data center commissioning/decommissioning and lifecycle management activities  

• Experience mentoring junior technical staff in hardware troubleshooting procedures 

*Day Shift and Night Shift Available 

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Spartanburg, SC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.