Coordinator, Partner Services
South Carolina, United States of America
Full Time
2 weeks ago
Key skills
CRMCommunication
About this role
Water Mission is a Christian engineering nonprofit that builds safe water solutions for people in developing countries, refugee camps, and disaster areas. Since 2001, Water Mission has served more than 8 million people in 60 countries, sharing safe water and the message of God’s love. Working at Water Mission is as much a calling as it is a career, and we are searching for people with the courage, passion, and drive to help us change the world. Read more about our Statement of Faith and Our Christian Mission.
What is the Opportunity?
The Partner Services Coordinator is a critical member of the Partnerships and Communications division at Water Mission. The candidate will be responsible for the day-to-day gift processing, the acknowledgment of gifts, the accuracy of donor records, and quality assurance for the ministry’s customer relationship management (CRM) software, Virtuous. He or she will serve partners by stewarding their gifts with excellence and with a relational heart. This person is also responsible for representing the ministry to a broad audience of partners, volunteers, and guests. An ideal candidate will possess a heart of service, an eye for detail, and strong communication skills—all of which are vital to the ministry's clear, effective, and relational communication with partners. This position is temporary for 12 months and is located at Water Mission’s headquarters in N. Charleston, SC, and reports to the Manager, Partner Services.
A successful Coordinator of Partner Services will:
• Create and update constituent records within the CRM as needed.
• Read and interpret donor requests; analyze needs; research project information, donations, and previous communications in donor records; compose responses; and document conversations.
• Manage the execution of daily gift processing for gift entry and donor acknowledgment, working with others on the Partner Services Team and Accounting Department to reconcile items.
◦ Level 2 Gift Processing Duties: Online donations through Virtuous/WeGive/NeonOne
◦ Level 3 Gift Processing Duties: Checks, cash, ACH, wire transfers, third party, stock, and gift-in-kind donations
• Assist with Level 1 record processing, as needed, such as adding/updating constituent records and adding actions.
• Process financial transactions and other donation issues, including credit card and banking information with a problem-solving approach to identify and resolve transaction errors.
• Manage acknowledgment, receipting, and tribute card process; track matching gift companies; maintain constituent files by timely and accurate data entry.
• Ensure data integrity and CRM database cleanliness by following Water Mission policies and procedures and monitoring the quality of recorded information.
• Assist Investor Partnerships and Global Partnerships teams with inquiries about donor information and giving history.
• Work closely with Partnership Managers and Directors when major gifts come in, entering gift documentation on donor records, ensuring action items and follow-up are executed and documented; track outstanding commitments, communicate payment schedules, and produce reminders.
• Support the Walk team to ensure gifts from Walk events are properly recorded.
• Work with volunteers to ensure mailings, data entry, and other tasks are completed.
• Maintain high-level knowledge of Water Mission’s organizational objectives, programmatic strategies, projects, and activities. Stay informed of local, regional, national, and global news and issues to support the organization effectively.
• Ensure that all communication is conveyed clearly, efficiently, and with a relational heart.
◦ Assist in answering inbound calls with professionalism, clear communication, and courtesy. Route calls to appropriate staff members as needed.
◦ Assist guests, partners, and prospective partners with website navigation, financial transactions, account maintenance, and problem resolution in a timely manner, with a relational heart.
• Support reception duties as requested, which include, but are not limited to, greeting volunteers and guests, ensuring visitors have proper identification in line with our security guidelines, answering incoming calls, and ensuring proper routing of incoming and outgoing mail.
• Assist with ministry mailings, including, but not limited to, new donor packets, impact reports, year-end tax statements, etc.
• Meet or exceed all ministry quality standards in following procedures and guidelines regarding professionalism, timeliness, and accuracy.
• Other duties as assigned.
What is required?
• Personal and growing relationship with Jesus Christ.
• Lead and participate in biblically based staff devotions.
• Alignment with Water Mission’s Statement of Faith and core values of Love, Excellence, and Integrity.
• Associate degree preferred.
• 1 to 3 years’ experience in donor relations or database management. Experience within a nonprofit setting is preferred but not required.
• Technical proficiency in database management, computer systems, and software solutions; Virtuous experience preferred.
• Ability to interact with business and ministry partners in a positive, uplifting manner.
• Ability to work in a fast-paced environment and quickly solve problems as they occur.
• Demonstrates a high level of integrity and excellent judgment handling sensitive and confidential information.
• Comprehensive computer skills, including proficiency in Microsoft Office software: Word, Excel, and PowerPoint.
• Strong internal and external customer service focus.
• Keyboarding/typing proficiency.
• Strong attention to detail and process orientation.
• Excellent written and verbal communication skills, including the ability to clearly articulate ideas and feedback constructively.
• Willingness to represent and support Water Mission at special events and through community outreach as requested.
• Ability to stay in a stationary period in front of a computer for long periods of time.
• Home internet bandwidth strong enough to support video conferencing and other job-related responsibilities is required.
• Legal authorization to work in the United States without sponsorship.
• Flexibility to work periodic nights and weekends as required for ministry operations.
• Domestic and international travel may be expected up to 10%.
• Commitment to the values and mission of the organization and ending the global water crisis.
What is the Opportunity?
The Partner Services Coordinator is a critical member of the Partnerships and Communications division at Water Mission. The candidate will be responsible for the day-to-day gift processing, the acknowledgment of gifts, the accuracy of donor records, and quality assurance for the ministry’s customer relationship management (CRM) software, Virtuous. He or she will serve partners by stewarding their gifts with excellence and with a relational heart. This person is also responsible for representing the ministry to a broad audience of partners, volunteers, and guests. An ideal candidate will possess a heart of service, an eye for detail, and strong communication skills—all of which are vital to the ministry's clear, effective, and relational communication with partners. This position is temporary for 12 months and is located at Water Mission’s headquarters in N. Charleston, SC, and reports to the Manager, Partner Services.
A successful Coordinator of Partner Services will:
• Create and update constituent records within the CRM as needed.
• Read and interpret donor requests; analyze needs; research project information, donations, and previous communications in donor records; compose responses; and document conversations.
• Manage the execution of daily gift processing for gift entry and donor acknowledgment, working with others on the Partner Services Team and Accounting Department to reconcile items.
◦ Level 2 Gift Processing Duties: Online donations through Virtuous/WeGive/NeonOne
◦ Level 3 Gift Processing Duties: Checks, cash, ACH, wire transfers, third party, stock, and gift-in-kind donations
• Assist with Level 1 record processing, as needed, such as adding/updating constituent records and adding actions.
• Process financial transactions and other donation issues, including credit card and banking information with a problem-solving approach to identify and resolve transaction errors.
• Manage acknowledgment, receipting, and tribute card process; track matching gift companies; maintain constituent files by timely and accurate data entry.
• Ensure data integrity and CRM database cleanliness by following Water Mission policies and procedures and monitoring the quality of recorded information.
• Assist Investor Partnerships and Global Partnerships teams with inquiries about donor information and giving history.
• Work closely with Partnership Managers and Directors when major gifts come in, entering gift documentation on donor records, ensuring action items and follow-up are executed and documented; track outstanding commitments, communicate payment schedules, and produce reminders.
• Support the Walk team to ensure gifts from Walk events are properly recorded.
• Work with volunteers to ensure mailings, data entry, and other tasks are completed.
• Maintain high-level knowledge of Water Mission’s organizational objectives, programmatic strategies, projects, and activities. Stay informed of local, regional, national, and global news and issues to support the organization effectively.
• Ensure that all communication is conveyed clearly, efficiently, and with a relational heart.
◦ Assist in answering inbound calls with professionalism, clear communication, and courtesy. Route calls to appropriate staff members as needed.
◦ Assist guests, partners, and prospective partners with website navigation, financial transactions, account maintenance, and problem resolution in a timely manner, with a relational heart.
• Support reception duties as requested, which include, but are not limited to, greeting volunteers and guests, ensuring visitors have proper identification in line with our security guidelines, answering incoming calls, and ensuring proper routing of incoming and outgoing mail.
• Assist with ministry mailings, including, but not limited to, new donor packets, impact reports, year-end tax statements, etc.
• Meet or exceed all ministry quality standards in following procedures and guidelines regarding professionalism, timeliness, and accuracy.
• Other duties as assigned.
What is required?
• Personal and growing relationship with Jesus Christ.
• Lead and participate in biblically based staff devotions.
• Alignment with Water Mission’s Statement of Faith and core values of Love, Excellence, and Integrity.
• Associate degree preferred.
• 1 to 3 years’ experience in donor relations or database management. Experience within a nonprofit setting is preferred but not required.
• Technical proficiency in database management, computer systems, and software solutions; Virtuous experience preferred.
• Ability to interact with business and ministry partners in a positive, uplifting manner.
• Ability to work in a fast-paced environment and quickly solve problems as they occur.
• Demonstrates a high level of integrity and excellent judgment handling sensitive and confidential information.
• Comprehensive computer skills, including proficiency in Microsoft Office software: Word, Excel, and PowerPoint.
• Strong internal and external customer service focus.
• Keyboarding/typing proficiency.
• Strong attention to detail and process orientation.
• Excellent written and verbal communication skills, including the ability to clearly articulate ideas and feedback constructively.
• Willingness to represent and support Water Mission at special events and through community outreach as requested.
• Ability to stay in a stationary period in front of a computer for long periods of time.
• Home internet bandwidth strong enough to support video conferencing and other job-related responsibilities is required.
• Legal authorization to work in the United States without sponsorship.
• Flexibility to work periodic nights and weekends as required for ministry operations.
• Domestic and international travel may be expected up to 10%.
• Commitment to the values and mission of the organization and ending the global water crisis.