Business Analyst

Liberty Mutual Insurance is seeking a Business Analyst to join their team in a hybrid work environment that fosters collaboration and innovation. The role involves performing business operations analysis, conducting research, and assisting in recommending changes to improve business outcomes.

Responsibilities:

• Applies skills and knowledge obtained while in the Associate Business Analyst role, or through equivalent experience, by performing business operations analysis (how works gets done within a functional group) and reporting and analysis that is typically function-specific (e.g., claims, distribution, underwriting, marketing, etc.)
• Performs research, analyzes information, presents findings, and assists in recommending changes and/or taking action based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes’
• Seeks advice from manager and/or more experienced staff to guide and further professional growth
• At least 75% of time is spent on a combination of the following responsibilities:
• Performs research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners
• Analyzes information to identify trends, patterns, gaps and insights using descriptive analytics
• Assists in building the business case for making a change to current practices, programs or procedures
• Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc
• Supports implementation of business process improvements
• May own implementation and evaluation of smaller scale changes
• Provides input to metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization
• Owns report development for reports considered of lower level complexity. Recommends changes to, makes modifications, prepares, and distributes standard and ad hoc reports/dashboards
• Assists in developing presentations and shares findings as well as recommendations
• Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources

Requirements:

• Demonstrated research, problem solving, analytical, critical thinking, and relationship management skills
• Business operations knowledge to include understanding the function's value chain and awareness of market conditions
• Solid knowledge of Excel and PowerBI
• Developing knowledge of available data sources, strengths and shortcomings
• Competencies typically acquired through a Bachelor s degree or equivalent experience in addition to 6-9 months of relevant experience
• Knowledge of database SAS Viya software, Power Automate, Power Flow and SharePoint