Aditi Consulting is seeking a COE Engineer to join their Field Assurance Support Team. The role involves engineering network builds, providing remote support for field engineers, and ensuring network service quality.
Responsibilities:
- Engineer detailed, often complex, network builds for new and existing technologies and assist with ordering equipment/cables/hardware via the appropriate systems
- The FAST (Field Assurance Support Team) Engineer will function within a centralized team responsible for select tasks to improve efficiency and providing support within the Network Field Assurance organization
- Remote support of Client's Field Engineers and Vendors to assist in the integration of new network equipment
- Remote support of Client's Field Engineers and Vendors to troubleshoot and resolve existing network equipment issues
- Pre/Post Work RAN health checks and network service KPI assurance
- Engagement of peer organizations to assist in on-site issue resolution
- Primary business-hours contact for on-site remote access assistance
Requirements:
- Technical degree or relevant experience is required
- Bachelor's degree is preferred
- 5-7 years of experience
- Demonstrated knowledge of the following RAN technologies: Samsung and/or Nokia
- Experience in remote network equipment triage and troubleshooting
- Experience in network KPI analysis
- High technical aptitude for assimilating technical concepts and new technology
- A proactive work style with the ability to set priorities, work with minimum supervision and with a diverse group of professionals
- Commitment to professionalism, follow-through and attention to detail
- Excellent communication skills, especially the ability to listen and comprehend effectively
- Strong work ethic and customer service orientation with high integrity