Senior Customer Success Manager, U.K.

Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through personalized messages. As a Senior Customer Success Manager, you will build and maintain relationships with strategic customers, develop marketing strategies, and ensure clients maximize their investment in the company's services.

Responsibilities:

• Own the relationship and ultimate success of Wunderkind's most strategic customers, including initial onboarding, strategy development, campaign execution and optimization, and retention. These are companies like Hugo Boss, Ann Taylor and Comcast
• Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
• Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
• Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
• Ensure that customers derive maximum value from their investments in WKND and fully leverage our entire suite of services
• Mentor a client strategist who will help execute on your marketing vision; this position will have the opportunity to graduate into a full management role or simply manage our super elite clients

Requirements:

• 5+ years experience in client service, account management, and/or digital marketing
• Experience working with Fortune 500 companies
• Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
• Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
• Strong technical skills or the ability to quickly learn technical concepts
• Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
• Proactive and energetic attitude with the desire to be a key player on a results-oriented team
• Entrepreneurial spirit with a passion for the marketing technology space and a healthy dose of humility
• Desire to help mentor and develop junior members within the Customer Success team