Customer Service Representative

Pyramid Consulting, Inc. is a leading Healthcare Insurance Industry company, and they are seeking a Customer Service Representative for a contract opportunity. The role involves supporting projects, making telephonic outreach calls to providers, and ensuring outreach projects meet campaign deadlines.

Responsibilities:

• Participate in Outbound Provider Outreach Team
• Support projects including: Provider Data Accuracy, Rejected Claims Education, Product Awareness Campaigns (large campaigns coming soon)
• Make telephonic outreach calls to providers
• Document call outcomes accurately for tracking and reporting
• Ensure outreach projects meet campaign deadlines

Requirements:

• High School Diploma
• 2–5 years of call center experience
• Customer service in a call center environment
• Daily use of Microsoft Word, Excel, Outlook, Teams
• Call center experience
• Managed Care experience