Principal Customer Success Specialist - GenAI, AWS Specialist and Partner Organization

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. The Principal Customer Success Specialist GenAI will define and lead enterprise adoption strategies for AWS generative AI services, driving customer business value realization while engaging with senior leadership to design comprehensive success strategies. This role combines technical expertise and strategic vision to transform customer success initiatives across the organization.

Responsibilities:

• Lead engagement with C-suite and senior leadership to understand their strategic vision and challenges; design and deliver executive-level workshops and transformation programs to accelerate enterprise-wide adoption
• Define and orchestrate comprehensive success strategies aligned with customer's enterprise adoption roadmap and long-term business objectives for respective service domain
• Architect complex, multi-faceted solutions to address strategic opportunities and lead AWS's partners to architect, implement and drive adoption at scale
• Create and scale enterprise-wide customer success programs through respective service domain teams and partner success team
• Drive executive alignment and stakeholder commitment for transformation initiatives and customer advocacy programs across the organization
• Establish industry standards, best practices documentation, implementation frameworks, and transformation playbooks to be applied across multiple service domains
• Define and implement adoption metrics and analytics frameworks to measure effectiveness and drive continuous improvement
• Create governance and operating models for sustainable adoption at enterprise scale across domains
• Define customer health frameworks and proactively address systemic risks or adoption barriers to customer business value realization
• Lead customer advocacy through executive-level success story development and advocacy program leadership
• Synthesize and communicate strategic customer insights and requirements to Product and Go-To-Market leadership teams
• Identify emerging trends in customer needs and industry direction to influence product roadmaps and innovation