Strategic Customer Success Manager

Silverfort is on a mission to bring identity security everywhere, and they are seeking a Strategic Customer Success Manager to help build customer relationships and manage large client accounts. This role involves collaborating with various teams to solve technical issues and ensure successful deployment while providing ongoing support to customers.

Responsibilities:

• Lead technical engagements with enterprise customers to solve complex challenges and drive successful outcomes
• Build trusted relationships with stakeholders to understand business and operational needs and align solutions accordingly
• Develop and execute customer success plans that map requirements to measurable value and long-term growth
• Monitor and report on customer KPIs to ensure achievement of critical success metrics
• Own adoption and renewal targets for assigned accounts and drive Customer Success programs to meet business goals
• Manage escalations effectively by providing clear guidance and coordinating internal resources to resolve issues
• Collaborate cross-functionally with internal teams to deliver seamless customer experiences and value realization
• Maintain strong organizational discipline to manage multiple projects and priorities efficiently

Requirements:

• 4+ years of Customer Success experience, preferably in the identity or security space
• Experience in technically managing big enterprise accounts
• Proven knowledge in Networking and Information Security. Cyber Security background, an advantage
• Familiarity with Linux and Windows (AD, Domain Controllers)
• Cloud Technologies knowledge is an advantage
• B.Sc. in Computer Science or equivalent, an advantage
• Team player, motivated, communicative person
• Willingness to travel up to 25% of the time
• East coast or central preferred