Cloud / Platform / Systems Specialist (Hybrid Cloud)

Position Overview

The Service Delivery Public Safety IT Team is seeking an experienced Cloud / Platform / Systems Specialist to support senior technical resources in delivering enterprise infrastructure modernization initiatives.

This role is critical in advancing hybrid cloud capabilities by integrating on-premises systems with AWS cloud services, improving scalability, reliability, and operational efficiency while reducing dependency on legacy infrastructure.

Key Responsibilities

Hybrid Cloud Infrastructure & Engineering

• Design, implement, and maintain hybrid infrastructure integrating on-premises environments with AWS cloud services.
• Administer and optimize AWS services, including EC2, VPC, IAM, and S3, to support enterprise workloads.
• Develop and implement hybrid workload architectures ensuring seamless identity, authentication, and application integration.
• Lead migration efforts from legacy systems to AWS, including readiness assessments and modernization roadmaps.
• Create and maintain detailed architecture diagrams, including network topology and service dependencies.

Advanced Support & Troubleshooting

• Provide Tier 3 (L3) support for complex infrastructure issues escalated from Service Desk, Applications, and Networking teams.
• Diagnose and resolve issues related to AWS identity, networking, and compute services.
• Conduct root cause analysis (RCA) and document mitigation strategies.
• Troubleshoot hybrid environment issues such as directory synchronization failures, IAM misconfigurations, and routing conflicts.

Performance Optimization & Reliability

• Ensure platform resilience by eliminating single points of failure.
• Implement and manage backup, disaster recovery (DR), and RTO/RPO strategies.
• Monitor and optimize performance across compute, storage, and network layers.
• Identify and implement cost optimization strategies, including instance rightsizing and storage lifecycle management.

Automation & DevOps Enablement

• Define and implement Infrastructure as Code (IaC) standards and best practices.
• Collaborate with automation teams on Terraform module design and deployment frameworks.
• Support and enhance CI/CD pipelines for infrastructure delivery across environments.
• Partner with engineering teams to optimize workloads for hybrid cloud environments.

Documentation & Standards

• Maintain comprehensive documentation covering architecture, operational procedures, and automation workflows.
• Prepare change impact assessments and release documentation for infrastructure updates.
• Ensure consistency across platform standards, governance policies, and automation artifacts.

Security & Compliance

• Implement and enforce AWS security best practices, including IAM role-based access control (RBAC), MFA, encryption, and network segmentation.
• Support audit and compliance initiatives by producing required documentation and evidence artifacts.
• Develop platform hardening guidelines and policy interpretation documentation.
• Deliver executive-level summaries of modernization initiatives and platform improvements.

Required Qualifications

• Minimum 5+ years of experience in cloud, platform, or systems engineering roles.
• Strong hands-on experience with AWS services (EC2, VPC, IAM, S3).
• Proven experience designing and managing hybrid cloud environments.
• Expertise in AWS IAM and RBAC controls (mandatory).
• Experience in cloud migration and modernization initiatives.
• Strong troubleshooting and root cause analysis skills in complex environments.

Preferred Qualifications

• Experience with Ansible for automation.
• Knowledge of Terraform and Infrastructure as Code (IaC) practices.
• Familiarity with CI/CD pipelines and DevOps methodologies.
• Strong understanding of FinOps, including cloud cost estimation and optimization.

Additional Requirements

• Must successfully complete:
  • DOM DOIT background check and fingerprinting prior to start
  • DPS Level 2 (L2) background check
  • DPS Level 1 (L1) background check (required for continued engagement)