Manager Retail and Spa

PRIMARY PURPOSE:
Oversee daily operations of retail, guest services, transportation, spa, and pool/fitness area. All duties are to be performed following the department and company’s policies, practices, and procedures.

 

Position: Salaried / Full-Time
Location: Gold Strike Casino

 

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

•   Oversees daily operation and supervision of retail, guest service, spa and pool/fitness area.  
•   Oversees pool and fitness room to ensure prompt service to customers; plans short- and long-term goals of the store operations, work scheduling, maintenance of inventory levels and workflow. 
•   Monitors the departments’ operations to ensure compliance with applicable health, safety, and hygiene standards; ensures all Mississippi Department of Massage Therapist are adhered to; ensures compliance with all code requirements for employee certifications, permits, and licenses; oversees the overall maintenance and repair of all equipment.
•   Manages and oversees the departments’ fiscal budgets, constantly monitoring sales and services, while controlling labor and other costs to maximize profitability.
•   Manages the human resources responsibilities for the department to include hiring/firing, training, and issuing disciplines of employees; ensures the proper documentation of all actions taken.
•   Researches and evaluates new services, products, technologies, and trends for customer preferences; researches and evaluates suppliers and vendors for pool based on price, quality, selection, service, support, availability, reliability, reputation, and history; evaluates and monitors contract performance to ensure compliance with contractual obligations.
•   Works with training to develop, design, implement, coordinate, and maintain safety programs and training.
•   Works with the Director of Hotel Operations on marketing strategies to enhance customer loyalty, and brand awareness and identifies potential markets.
•   Ensures service standards are met and/or exceeded which includes resolving guest disputes in a timely and efficient manner.
•   Evaluates market demands for service, goods, and merchandise. 

•   Oversee valet operations to include timely service and functioning equipment.

 •   Responsible for concierge service, to include oversight for bell desk and closets.

•   Manage fleet operations, including maintenance and tag renewals. 
•   Maintains stock quantities and a diverse selection of products to maximum sales.
•   Remains up to date in the newest trends and/or advances in product lines to make appropriate buying decisions.
•   Oversees the development of merchandise displays.
•   Ensures all necessary employee and facility licenses are obtained, maintained, and posted as required.
•   Ensures assigned area(s) and equipment is clean, neat, and orderly always. 
•   Ensures sterilization of tools is maintained per health standards.
•   Collaborates with leadership in the development of an annual budget, capital expenditures, and financial analysis. 
•   Meets and/or exceeds budget objectives and revenue goals.
•   Ensures compliance with all applicable departmental and company policies and procedures.
•   Performs other job-related duties as assigned.

 

SCHEDULE:
•   Ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required. Normal day-off will be Tuesday and Wednesday.

 

SUPERVISION:
•   Supervise/manage a department and have authority over hiring/firing/performance decisions.

 

MINIMUM REQUIREMENTS:
•   Bachelor’s degree in business administration, hospitality management, or other related field, or equivalent experience.
•   Two (2) years of relevant experience.

 

KNOWLEDGE, SKILLS, AND ABILITIES:
•   Knowledge of Opera Property Management System.
•   Excellent communications skills.
•   Excellent organizational skills with attention to detail and quality.
•   Excellent critical thinking skills including deductive and inductive reasoning.
•   Excellent judgment and decision-making skills.
•   Excellent customer service skills.
•   Excellent interpersonal skills to effectively communicate with all business contacts.
•   Ability to effectively prioritize, organize, and follow up with tasks
•   Ability to effectively communicate in English, in both oral and written forms.

 

WORKING CONDITIONS:
*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

 

This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.