OAG - Child Support | Content & Creative Svcs. Dir. (Director I-II) | 26-0455

The Child Support Division’s Content & Creative Services Director leads a multidisciplinary communications and creative team that translates complex, legally nuanced programs into clear, accessible information for a customer base of nearly 1.5 million custodial and noncustodial parents. This role plans and produces high quality content—video design, web/SharePoint, infographics, and publications—while operating within a matrixed governance model requiring close coordination and approval from various levels of leadership teams across the Child Support Division and agency at large.
Success requires diplomatic relationship building, editorial excellence, accessible design, and strong production management. The Director advances Division priorities, improves consistency across external touchpoints (including the child support customers, various stakeholders, and the general public), and leverages AI and technological tools (e.g., Microsoft 365 Copilot, Adobe platforms, and project management software) to improve speed, clarity, and quality—always within established policy, legal, and approval frameworks. The Director both develops content and edits and guides the work of others. This position leads the Division’s communication and content strategy to ensure that complex program information is transformed into clear, accessible, and consistent content for customers and stakeholders. The role sets the standards, workflows, and quality controls that guide how content is created, reviewed, and maintained across multiple platforms.

This position reports to the Child Support Division Chief of Program Innovation with a matrixed relationship with the agency’s Communications Director for strategy alignment and final approvals on appropriate external communications.

Employees of the OAG-CSD experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance ) along with tremendous opportunities to do important work at a large dynamic state agency making a positive difference in the lives of Texans.

Director I
Function Description
Provides direction, guidance, and assistance to staff responsible for key functions of section responsibilities, business processes, and external outreach activities for employees who speak publicly about CSD operations and services.
Directs, plans, and organizes all section activities, including recruiting, hiring, and staffing; develops management objectives, performance standards, and staff goals; and supervises creative media designers and the information specialist through coaching, standards setting, and performance review.
Performs advanced, senior-level technical writing work. Work involves coordinating the composition, organization, and editing of compiled information to meet the needs of various audience types for both internal and external customers.
Preserves and oversees the Division’s editorial standards and ensures all printed and digital materials— including publications, videos, graphics, web content, and outreach materials—meet required accessibility, readability, design, and quality standards through comprehensive review, editing, and approval processes.
Recommends messaging strategy and communication plans in coordination with necessary stakeholders that adheres to external facing communication per governance structure to achieve necessary approvals.
Use of clear and compelling communication, in both written and oral communication (e.g. video script development, customer brochures, social media postings, drafting of press releases).
Oversees the creation and review of plain language publications, videos, flyers, infographics, SharePoint pages, and website updates.
Leads content intake, prioritization, project planning, and workflow design, including the establishment of approval checkpoints and processes that ensure readability, tone consistency, and content quality.
Oversees project execution and quality assurance activities and conducts post mortems to continuously improve workflows, templates, and overall communication practices.
Assess and escalate risk, sensitive topics, or potential media implications before a response is provided by agency officials.
Maintains brand alignment and message discipline per agency standards.
Performs related work as assigned.
Maintains relevant knowledge necessary to perform essential job functions.
Attends work regularly in compliance with the agreed-upon work schedule.
Ensures security and confidentiality of sensitive and/or protected information.
Complies with all agency policies and procedures, including those pertaining to ethics and integrity.
Director II
Oversees the development and implementation of goals and objectives consistent with the Child Support Division’s prioritized projects and System Modernization work.
Oversees the Division’s compilation and dissemination of marketing information and data.
Ability to direct and organize program activities and/or business functions; to establish goals and objectives that support the mission of the CSD; to identify problems, evaluate alternatives, and implement effective solutions; to develop and evaluate policies and procedures, and to prepare reports.
Reviews and approves management, productivity, and financial reports and studies.
 

Director I:
Education: Graduation from high school or equivalent
Education: Bachelor's degree from an accredited college or university.
Experience: Five (5) years of full-time experience working in the following (or closely related) fields: business administration, communications and/or writing, government, nonprofit, or public administration. May substitute a master’s degree from an accredited college or university in a related discipline for two years of the required experience.
Skill: Highly accurate grammar, punctuation, and creative and descriptive writing. Ability to tailor the writing style
according to the audience, and strong adherence to formatting standards.
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at an assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 15% 
Director II: All the above minimum qualifications for a Director I, PLUS:
Two (2) additional years of full-time experience working in the following (or closely related) fields: business administration, communications and/or writing, government, nonprofit, or public administration. May substitute a master’s degree from an accredited college or university in a related discipline for two years of the required experience.
PREFERRED QUALIFICATIONS
Experience: Two (2) years of management experience
Knowledge of local, state, or federal government operations
Knowledge of mass marketing strategies, effective digital media design, and practices relevant to various audience types.
Skill: Highly accurate grammar, punctuation, and creative and descriptive writing. Ability to tailor writing style
according to the audience, and strong adherence to formatting standards.
Skill: Ability to review and edit content from business areas to ensure adherence to agency standards in both written
and digital formats.
Other Language: Ability to proficiently read, write, and speak in a secondary language.

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit.  A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at,  https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER