DPS - DLD - Manager, Division Support Services - 1602

This posting is open to internal DPS employees only.

This vacancy is for CORE and reporting to the assigned duty station will be required, according to business needs.

Weekend work may be required, on occasion.

This position is for an extended hours facility.  Work schedules begin as early as 7:00am and may end as late as 8:00pm.

PLEASE NOTE:  All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS:  Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

GENERAL DESCRIPTION: Perform complex (journey-level) managerial work managing a team of employees with technical and procedural expertise. Work involves support of division operations, and includes oversight of projects, contracts, policies and procedures, legislation, data analysis, business analysis and system support. Plan, assign, and supervise the work of others.  Work under general supervision, with moderate latitude for the use of initiative and independent judgment.

The following Military Occupational Specialty codes are generally applicable to this position.

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

ESSENTIAL DUTIES / RESPONSIBILITIES:

1. Direct project and process related activities to support Driver License Division operations.
2. Develop and implement techniques for evaluating DLD support activities.
3. Develop and establish goals and objectives consistent with the agency’s and division’s goals; develop and approve schedules, priorities, and standards for achieving goals.
4. Provide direction, guidance, and assistance in DLD program areas.  Identify the need to improve DLD program areas, and direct activities to support changes.
5. Develop, review and approve budgets, management, productivity and financial reports, and studies.
6. Monitor interagency and vendor contracts to ensure compliance with contract conditions and fulfillments; resolve identified contract performance problems as needed.
7. Review guidelines, policies, procedures, rules, and regulations; and monitor compliance.
8. Develop, review and revise legislation, administrative rules and federal regulations.
9. Represent the agency at business meetings, hearings, trials, legislative sessions, conferences, and seminars or on boards, panels, and committees.
10. Review results of special investigations, internal audits, research studies, forecasts, and modeling exercises to provide direction and guidance on DLD program areas.
11. Plan, develop, and approve schedules, priorities, and standards for achieving goals; and direct evaluation activities.
12. Plan, assign, and supervise the work of others. 
13. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
14. Perform other duties as assigned.

GENERAL QUALIFICATIONS and REQUIREMENTS:

Education – Graduation from an accredited four-year college or university with a major in Business Administration, Computer Science, Computer Information Systems, Management Information System, or related field is preferred.

Experience – Minimum of four (2) years’ experience in performing progressively responsible work experience in office management and personnel administration is required, and two (2) years’ experience in business analysis, project, contract, policy, or legislative work is preferred.

Substitution Note:  Additional work experience of the type described may substitute for the college studies requirement on a year-for-year basis up to four (4) years.

Licensure and/or Certification – If driving is required, must possess a valid driver license from state of residence.

Regulatory knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.  General understanding of the Driver License and Safety Responsibility laws.

Supervisory/Managerial/Leadership skills – Knowledge of management and supervisory methods and principles, performance and productivity standards, and fiscal/budget management.  Able to develop plans, policies, and procedures for efficient workflow and overall effectiveness.  Knowledge of development, preparation, fiscal management, and control required to administer a program or contact budget.  Ability to interview, supervise, schedule, and evaluate work of others; and to provide effective coaching and leadership.

Interpersonal Skills – Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.

Organizational and Prioritization Skills – Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism. Ability to work independently and to understand and effectively apply complex oral and written instructions and procedures.

Presentation/Communication Skills – Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.

Research and Comprehension – Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner.

Analytical Reasoning/Attention to Detail – Ability to analyze, plan, develop, organize, coordinate, review and evaluate the daily task and operational functions of each subordinate service organization and effectively exercise critical thinking skills in order to resolve issues and prevent recurrences. Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Technology (computers/hardware/software/operating systems) – Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems.  Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).  

Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety – Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

Travel and/or Schedule – This position requires the possibility of extended work hours as early as 7:00 am to as late as 8:00 pm. Weekend work may be required.
 

PHYSICAL and/or ENVIRONMENTAL DEMANDS:
The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environment:  Office;
• Ambulatory skills, e.g. stand, walk, sit;
• Hand-eye coordination and arm/hand/finger dexterity;
• Ability to speak, hear, and exercise visual acuity;
• Ability to transfer weights of fifty (50) pounds anticipated for this position;
• Driving requirements:  Moderate - 2-3 times per week;
• Travel requirements:  Moderate - up to 10 days per month.

State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/

Current DPS employees who submit applications for posted DPS positions shall notify their immediate supervisor in writing.

A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS.  ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.