Project Manager 3

Twilio is a company that shapes the future of communications through innovative solutions. The Delivery Project Manager will drive the execution and operational delivery of complex cross-functional projects within Global Operations, ensuring projects are predictable and high-impact.

Responsibilities:

• Translate abstract business needs into actionable, prioritized requirements by conducting end-to-end discovery and ensuring both the impact and outcomes of the project are documented
• Cultivate deep partnerships across the Global Operations ecosystem, specifically Global Customer Services, Global Customer Support Operations, and Onboarding & Compliance ,to ensure project scalability and total operational readiness
• Drive project momentum by maintaining accountability for timelines and holding cross-functional partners to deadlines while adapting to shifting business capacity
• Identify and mitigate risks by serving as an "early warning system," mapping complex dependencies across Enterprise Technology and Global Operations to protect the critical path
• Generate high-signal, low-noise weekly status updates and maintain rigorous project documentation within Airtable to ensure long-term auditability and stakeholder alignment
• Coordinate launch synchronization between Enterprise Technology releases and Global Operations enablement, ensuring technical deliverables map perfectly to business-facing launch dates

Requirements:

• 5+ years of experience in Project Management, Program Management, or Delivery Management within a fast-paced technology or operations environment
• Proven ability to translate complex technical constraints into business tradeoffs and communicate effectively with Engineering and Product teams
• Demonstrated expertise in managing end-to-end project lifecycles, including business requirements gathering (BRD), UAT coordination, and launch enablement
• Advanced experience using project management and tracking tools (e.g., Airtable, Jira, or Asana) to maintain high-integrity documentation
• Previous experience working closely with Global Operations functions such as Global Customer Services, Global Customer Support Operations, or Onboarding & Compliance
• PMP, or another program management certification