Associate Director, Insights & Customer Success (Full-Time, Remote)

Slingwave is a compounding intelligence platform that helps brands optimize their media spend through advanced analytics. They are seeking an Associate Director, Insights & Customer Success to lead customer onboarding, drive platform adoption, and ensure clients maximize the value from Slingwave's analytics suite.

Responsibilities:

• Own Customer Onboarding : Lead the complete onboarding lifecycle for new customers across Slingwave's analytics platforms, developing customized implementation plans that ensure rapid time-to-value and deep platform adoption
• Develop Strategic Adoption Plans : Create comprehensive adoption roadmaps for each customer, mapping their business objectives to platform capabilities and defining clear milestones that drive sustained usage
• Drive Platform Utilization : Ensure customers are actively using Slingwave's product suite in their day-to-day marketing, finance, and media decisions–building the processes, training, and ongoing support that cement platform adoption
• Lead Executive Engagement : Partner directly with CMOs, VPs of Marketing and their teams, and senior analytics leaders to translate platform insights into strategic business decisions and demonstrate ongoing value
• Deliver Insights That Drive Action : Transform Slingwave's Agile Attribution and MMM+ outputs into clear, actionable strategies that senior stakeholders can immediately operationalize
• Conduct Training & Enablement : Lead hands-on training sessions and workshops for customers at all levels, ensuring teams are confident and capable users of Slingwave's platforms
• Coordinate Cross-Functional Implementation : Work with internal engineering and analytics teams to ensure smooth technical implementation while maintaining focus on customer needs and timelines
• Monitor Adoption & Identify Expansion : Track customer usage patterns, identify opportunities for deeper adoption, and proactively address any barriers to platform utilization
• Act as Trusted Advisor : Build lasting relationships with customers, serving as their go-to resource for maximizing value from Slingwave's analytics capabilities