Customer Success Representative

Luma is a company focused on creative AI, and they are seeking an early Customer Success Representative to help manage customer relationships and contribute to the development of customer success processes. The role involves acting as the voice of the customer and driving feedback loops to inform product development.

Responsibilities:

• Manage existing customer relationships, ensuring their success and satisfaction with Luma's products
• Provide valuable input from customer experiences, acting as the voice of the customer to internal teams
• Help define and refine foundational customer success processes
• Drive robust feedback loops between customers and our product/engineering teams to inform future development
• Identify patterns in customer issues and proactively assist in developing solutions and best practices
• Execute the initial customer journey and engagement models for a rapidly evolving frontier technology