Cocktail Server

Summary:

Service of food and/or beverage to include the order taking and delivery of any food and/or beverage items. This task is to be handles in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Essential Duties and Responsibilities:

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet the guest in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guest, repeating the order to the guest to check for accuracy.
• Input the order into the point of sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve order up to 30lbs. from the kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. Abide by State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Present the check to guest promptly.
• Regular Attendance in conformation with standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Support Functions:

• Assist the bus help in clearing and resetting the tables.
• Perform all assigned side work to include replenishing condiments and restocking side stands.
• Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, communicate with guests to explain and record orders.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate beverage and toast equipment
• Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out checks.

Education and/or Experience:

Any combination of education, training or experience that provides the required knowledge, skills and abilities. Grade school education preferred. One to three years of hospitality experience preferred.

Language Skills:

Must be able to comprehend the English language in order to communicate with co-workers and fully understand job assignments.

Certificates, Licenses, Registrations:

Must be able to obtain any required certificates. i.e....Food Service Certification or, Liquor Service Card.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include:

• Must be able to stand for long periods of time.

• Must be able to reach, grab and lift objects over shoulder height
• Must be able to squat and kneel down on regular basis
• Must be able to bend & twist upper body to reach up, down or side-ways on regular basis

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Be a team player and provide lateral service.
• Follow Ocean Reef Club Associate Handbook and Quality Job Standards.
• Be able to endure outside weather conditions; heat, rain, cold, and at times high winds.
• Be willing and able to work when needed, including weekends & holidays.

Attendance, Appearance and Conduct:

Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry and report deadlines, associate may be required to work varying schedules to meet the business needs of the Club and report deadlines.

Proper grooming is required by all associates and is described in detail in the Associates Handbook. Associates should review this policy and make sure that at all times they present themselves for shifts looking clean, neat and professional. 

As a condition of employment, all associates agree to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of Club facilities. Associates who violate Club rules and regulations will be subject to disciplinary action, up to and including termination of employment. If you have any questions or doubts you should seek clarification from your supervisor.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, change is workload, rush jobs or technological developments) dictate.