Field Service Engineer (Electron Microscopy)(REMOTE)

Thermo Fisher Scientific is a leading company dedicated to making the world healthier, cleaner, and safer. They are seeking a Field Service Engineer to support the installation, maintenance, and repair of sophisticated electron microscopy and analytical instrumentation, delivering exceptional technical service to customers across various sectors.

Responsibilities:

• Install, maintain, repair, and calibrate electron microscopy systems, including:
• Conduct scheduled preventive maintenance to ensure optimal system performance
• Troubleshoot and diagnose complex system issues involving electronics, vacuum systems, high voltage components, and integrated software
• Provide technical support to customers and collaborate with other field service engineers to resolve service challenges
• Develop strong relationships with customers while ensuring high levels of customer satisfaction and system uptime
• Travel to customer sites to install equipment, perform repairs, and support system operation
• Document service activities and submit detailed field service reports
• Provide training and technical guidance to customers on system operation and maintenance
• Follow all safety procedures and quality standards while servicing equipment in laboratory environments
• Provide feedback to engineering, product quality, and service leadership teams to support continuous product improvement
• Support updates to technical documentation and service procedures
• For more experienced levels, responsibilities may include mentoring junior engineers, leading complex installations, and serving as a technical escalation resource

Requirements:

• Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field or equivalent combination of education and technical experience in electronic systems
• 1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems
• 3+ years of hands-on experience installing, troubleshooting, repairing, or calibrating complex analytical instrumentation
• 5+ years of experience supporting sophisticated analytical systems with demonstrated ability to troubleshoot complex system-level issues
• Valid driver's license
• Ability to travel up to 75% within assigned territory
• Ability to lift up to 50 lbs. and work in laboratory environments
• English proficiency required, additional languages beneficial
• Excellent customer service and communication skills
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office and service management software
• Strong analytical and problem-solving abilities
• Ability to work independently in a field-based environment
• Ability to train and support customers on system operation
• Experience documenting service activities and preparing detailed reports
• Demonstrated commitment to safety protocols and quality standards
• Demonstrated success contributing to customer satisfaction goals
• Hands-on experience with SEM, TEM, FIB, or similar advanced analytical systems
• Experience diagnosing and repairing ultra-high vacuum (UHV) systems
• Experience working with high voltage equipment
• Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level
• Ability to read and interpret technical documentation, schematics, and system diagrams