ChainguardRemote
Senior Technical Support Engineer - West
United States of America
Full Time
1 week ago
$128,000 - $140,000 USD
H1B Sponsor Likely
Key skills
AWSAzureGCPTerraformKubernetesDockerEKSHelmGitHubCI/CDCommunicationCustomer Success
About this role
Chainguard is the trusted source for open source, delivering secure and production-ready builds of open source software. They are seeking a Senior Technical Support Engineer to solve complex customer issues, communicate effectively with clients, and collaborate with engineering teams to enhance support delivery.
Responsibilities:
- Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images
- Escalate wisely: Engage the Engineering team when things get spicy
- Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed
- Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans
- Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix
- Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution
- Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams
- Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick
- Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support
Requirements:
- 5+ years supporting enterprise customers with a confident, calm approach
- 3+ years under your belt with Linux, Docker and Kubernetes
- Deliver top-tier customer experiences with stellar written and verbal communication
- Cross-functional harmony maker supporting teams across Engineering, Customer Success, and more
- Comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source
- Experience with AWS, Azure, or GCP; AWS EKS experience is a plus
- Hold a bachelor's degree (STEM preferred) or have equivalent battle scars from the real world
- Extra kudos if you've flirted with security frameworks, software supply chain security, or vulnerability scanning
- Extra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut
- Startup experience? Even better. You've navigated fast lanes before
- A curious soul who learns faster than a caffeinated squirrel