PacerPro is a company focused on empowering better decision making in the legal field through innovative technology. They are seeking a Professional Services Engineer to join their Engineering team, responsible for delivering SaaS and on-premise solutions, maintaining customer deployments, and providing technical support.
Responsibilities:
- Gain a solid understanding of our existing customer Manifold deployments and how they interact and integrate within their legal operations ecosystem
- Build, install, maintain and support Manifold deployments for our on-premise customers
- Work with the Customer Success team to educate and train our on-premise customers in using our products
- Listen to and convey product-improvement feedback from customer interactions to the Product team
- Maintain a live and accurate documentation of scheduling, technical, and communication aspects of all customer deployments
- Handle communications related to install, update, and support for our Manifold deployments with customers
- Prepare knowledge articles with common troubleshooting tips for Manifold to help customer IT teams
Requirements:
- BS in Computer Science, Computer Engineering, Information Technology or other computer-related discipline
- Experience with on-premise installations, and ability to work within customer constraints in corporate customer environments
- Breadth and depth of experience in technical support, root-cause analysis, and troubleshooting in complex distributed systems
- Experience with installation, configuration, and management of Linux-based or Windows operating systems
- Experience with bash shell, package management systems, file systems, networking protocols, authentication and authorization frameworks
- Experience with consuming and interfacing with third-party REST APIs - experience interfacing with DMS APIs (iManage, NetDocuments, HighQ, others)
- Familiarity with containers and orchestration (Docker, Kubernetes) and databases (RDBMS/NoSQL)
- Coding skills to modify existing modules as a workaround to issues or as a professional-services enhancement
- Ability to effectively communicate and collaborate with both technical and non-technical customers and team members
- Flair for startup work style
- Experience in any scripting or application language is a plus
- Prior experience in the legal tech industry is a plus!