Product Manager

Descartes Systems Group is a leading logistics and supply chain technology company that transforms how goods and information are moved. The Product Manager role focuses on defining and delivering high-impact IoT software solutions for the aviation industry, translating customer problems into scalable products that drive measurable business outcomes.

Responsibilities:

• Define and deliver a clear IoT product roadmap that improves customer retention, reduces churn, and increases product adoption within 12–24 months
• Establish a continuous product discovery practice, validating solutions through experimentation (A/B testing, MVPs, prototypes) before full-scale development
• Increase customer satisfaction scores by consistently delivering valuable, usable, and reliable product enhancements
• Align cross-functional teams (R&D, Sales, Marketing, Support) around clear product priorities, reducing delivery friction and improving time-to-market
• Drive measurable improvements in product performance, scalability, and reliability through strong collaboration with engineering
• Act as a subject matter expert in IoT solutions, enabling internal teams and supporting pre-sales efforts with customers

Requirements:

• Strong experience in product management, software development, or engineering (5+ years)
• Solid understanding of IoT ecosystems, cloud computing, and web-based applications
• Working knowledge of Artificial Intelligence concepts and their application in product design
• Ability to translate customer needs into clear product requirements, user stories, and technical documentation
• Familiarity with software development lifecycle, clean code practices, and scalable system design
• Proven ability to lead continuous discovery through customer interviews, usability testing, and data analysis
• Strong prioritization skills based on impact, feasibility, and business value
• Experience collaborating closely with engineering and design teams to deliver high-quality solutions
• Ability to balance customer needs, technical constraints, and business objectives
• Excellent communication skills with the ability to clearly articulate product decisions and trade-offs
• Ability to influence stakeholders and advocate for customer-centric, evidence-based decisions
• Experience working cross-functionally in fast-paced, entrepreneurial environments
• Smart: Able to quickly understand complex systems, connect ideas, and make sound judgments
• Curious: Actively seeks to understand customer problems, emerging technologies, and better ways of working
• Coachable: Open to feedback, willing to adapt, and continuously improving through learning
• Understanding of supply chain processes and aviation industry dynamics is an asset
• Experience in pre-sales support and customer-facing engagements is beneficial