Key Account Manager

Solera Holdings, LLC. is a global leader in data and software services focused on transforming the vehicle lifecycle into a connected digital experience. The Key Account Manager will manage strategic relationships with dealer groups, drive retention and product success, and collaborate cross-functionally to enhance customer experience.

Responsibilities:

• Lead day-to-day customer engagement and retention efforts for assigned dealer groups, partnering with the Key Account Director to manage the full account lifecycle across multiple product lines
• Build deep relationships with operational leaders and power users
• Develop and execute strategic account plans that align with the dealer group's business goals and Solera’s long-term growth objectives
• Own retention goals and net revenue retention (NRR) targets across core product(s)
• Lead adoption and engagement strategies to ensure measurable customer value
• Monitor account health and intervene proactively to reduce risk and avoid churn
• Manage and report on key account performance metrics, including revenue, profitability, and customer lifetime value (CLV)
• Act as the primary point of contact for complex escalations, orchestrating internal teams to deliver timely and effective solutions
• Run strategic business reviews (QBRs) to align on goals, performance, and opportunities
• Surface whitespace and expansion opportunities across all Solera product lines
• Partner closely with Key Account Directors and Solution Consultants to drive upsell conversations (you identify, they close)
• Be the voice of the customer with Product, Support, and Marketing teams
• Participate in product innovation feedback loops and enablement strategy
• Champion customer needs and insights to elevate the full experience