Inspiration Global is seeking an Artificial Intelligence (AI) Developer (Dynamics Contact Center Solutions) to join our innovative technology team.
Required Qualifications
- Bachelor s or Master s degree in Computer Science, Artificial Intelligence, Data Science, or related field.
- 5+ years of experience in AI Machine Learning (ML) development, preferably in retail or customer service environments.
- Strong programming skills in Python and experience with ML frameworks (e.g., TensorFlow, PyTorch).
- Proficiency in NLP tools and libraries (e.g., spaCy, Hugging Face, NLTK).
- Hands on experience in Microsoft Dynamics Contact Center solution creating voice bot and chatbot using copilot studio and other Azure AI services.
- Experience with cloud platforms (Azure) and deploying AI models in production.
Preferred Qualifications
- Experience with voice AI and speech-to-text technologies.
- Knowledge of customer journey analytics and personalization engines.
- Understanding of omnichannel retail strategies and customer behavior.
- Experience with real-time data processing and streaming platforms (e.g., Kafka, Spark).
- Familiarity with other contact center platforms and tools (e.g., Zendesk, Salesforce Service Cloud, Amazon Connect).
- Additional beneficial skills include:
- Enterprise Business Solutions, specifically SAP projects.
- ITIL / ITSM practices and methodologies.
Why Join Us?
At Inspiration Global, we are passionate about driving innovation and delivering cutting-edge digital solutions across industries. You ll be part of a collaborative, growth-oriented environment that encourages experimentation and continuous learning.