Artificial Intelligence (AI) Developer

Inspiration Global is seeking an Artificial Intelligence (AI) Developer (Dynamics Contact Center Solutions) to join our innovative technology team.

Required Qualifications

• Bachelor s or Master s degree in Computer Science, Artificial Intelligence, Data Science, or related field.
• 5+ years of experience in AI Machine Learning (ML) development, preferably in retail or customer service environments.
• Strong programming skills in Python and experience with ML frameworks (e.g., TensorFlow, PyTorch).
• Proficiency in NLP tools and libraries (e.g., spaCy, Hugging Face, NLTK).
• Hands on experience in Microsoft Dynamics Contact Center solution creating voice bot and chatbot using copilot studio and other Azure AI services.
• Experience with cloud platforms (Azure) and deploying AI models in production.

Preferred Qualifications

• Experience with voice AI and speech-to-text technologies.
• Knowledge of customer journey analytics and personalization engines.
• Understanding of omnichannel retail strategies and customer behavior.
• Experience with real-time data processing and streaming platforms (e.g., Kafka, Spark).
• Familiarity with other contact center platforms and tools (e.g., Zendesk, Salesforce Service Cloud, Amazon Connect).
• Additional beneficial skills include:
  • Enterprise Business Solutions, specifically SAP projects.
  • ITIL / ITSM practices and methodologies.

Why Join Us?

At Inspiration Global, we are passionate about driving innovation and delivering cutting-edge digital solutions across industries. You ll be part of a collaborative, growth-oriented environment that encourages experimentation and continuous learning.