Key skills
AnalyticsAgileScrumLeadershipProject ManagementChange ManagementCommunicationCollaboration
About this role
Be part of an amazing story.
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Digital Program Manager delivers business results by championing a culture of accountability and consistent project and program management practices. The role serves as a facilitator and motivator, working across departments and offices to ensure collaboration, communication, visibility, and the successful delivery of large, cross-functional programs across Macys.com, Bloomingdales.com, and their associated mobile apps. The Digital Program Manager guides and delivers value for key digital initiatives by partnering closely with Product, User Experience, Analytics, and Engineering teams.
What You Will Do
- Oversee and own initiatives that advance strategic company objectives and the overall digital vision.
- Lead complex, cross-functional programs with multiple dependencies, partnering with executive leaders and multiple business areas.
- Proactively identify risks, issues, and roadblocks, and drive timely resolution.
- Develop and manage program timelines, tracking implementation while effectively engaging Product, User Experience, Analytics, and Engineering partners to drive efficiency and strong outcomes.
- Uphold and lead organizational change management discipline across programs and initiatives.
- Understand interdependencies and downstream impacts of programs across business units.
- Provide recommendations on program dependencies that may affect the success of other initiatives, and challenge existing processes to propose meaningful improvements.
- Deliver analysis and insights on issues critical to achieving the company’s strategic goals.
- Lead program and initiative reviews with stakeholders and senior leadership to drive alignment and clear outcomes.
- Build strong followership around shared goals and effectively manage diverse stakeholder groups across business areas.
- Support the creation of stakeholder-facing metrics, executive summaries, presentations, and ongoing reporting.
- Plan and manage special projects using established project management best practices.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
- In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will Need
Program & Portfolio Management: Strong project and program management expertise, with the ability to plan, execute, and deliver complex, cross-functional initiatives aligned to strategic business objectives.
Cross-Functional Leadership: Proven ability to lead and influence diverse, matrixed teams—including Product, User Experience, Analytics, Engineering, QA, and executive stakeholders—across multiple business areas.
Strategic Thinking & Business Acumen: Ability to understand enterprise-wide priorities, assess program interdependencies, and provide insights and recommendations that drive the company’s digital vision and strategic goals.
Risk, Issue & Dependency Management: Skilled at proactively identifying risks, issues, and roadblocks, managing dependencies across initiatives, and driving timely resolution to ensure successful delivery.
Change Management: Strong understanding of organizational change management principles, with experience leading adoption, alignment, and disciplined execution across large-scale programs.
Technical Fluency: Comfortable translating between technical and business audiences, with hands-on experience working closely with engineering teams throughout the software development lifecycle.
Delivery Methodologies: Experience working across multiple delivery frameworks (Lean, Agile/Scrum, and hybrid models) to drive efficiency, predictability, and high-quality outcomes.
Stakeholder Communication & Executive Presence: Excellent written and verbal communication skills, with the ability to create executive-ready metrics, summaries, presentations, and reporting that drive clarity and alignment.
Analytical & Decision-Making Skills: Data-informed, decisive problem solver who evaluates complex information, makes informed decisions quickly, and focuses on outcomes and results.
Leadership, Influence & Team Building: Natural ability to build followership, motivate teams, resolve conflict, and influence without direct authority in fast-paced, ambiguous environments.
Adaptability & Autonomy: Highly adaptable self-starter who thrives in ambiguity, works independently with minimal supervision, and effectively manages remote and distributed teams.
Who You Are
- Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
- 4-plus years of related experience. PMP certification preferred.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
- Able to work a flexible schedule based on department and company needs.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.